Bachelor’s - Business Management
University of Mindanao
01.2005
Manuel Jr. Neri
Edmonton,Canada
Education
High School - undefined
Andres Soriano College
Surigao Del Sur01.1998
Overview
18
18
years of professional experience
Work History
Cleaning Site Supervisor
Ultrashine
Edmonton, AB
12.2022 - Current
- Oversaw cleaning staff to guarantee compliance with safety and sanitation standards.
- Designed and implemented training programs for new hires to elevate team performance.
- Streamlined daily cleaning schedules to enhance resource allocation and workflow efficiency.
- Executed regular inspections of facilities to uphold cleanliness standards and ensure compliance.
- Established inventory management systems for cleaning supplies to enhance operational efficiency.
- Facilitated team meetings to effectively communicate objectives, gather feedback, and enhance staff morale.
- Implemented quality control measures to enhance customer satisfaction across facilities.
- Enhanced cleanliness and sanitation standards through implementation of effective cleaning procedures and protocols.
- Directed training and supervision of staff members to enhance performance in daily cleaning tasks.
- Oversaw inventory management of cleaning supplies and equipment to minimize waste and optimize cost control.
- Oversaw inventory management of cleaning supplies and equipment to ensure operational efficiency.
Senior Housekeeping Supervisor
JA Hotels & Resorts Lakeview Hotel
United Arab Emirates ( Dubai )
08.2021 - 11.2022
- Act and performs Assistant HK Manger role & task when on leave
- Responsible for smooth operation of the floor assigned
- Responsible for the performance of floors staff
- Supervise Room Attendants and supervisors
- Organizes and facilitates the room making process
- Daily allocation of rooms and deep cleaning tasks to team members
- Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the floor
- Checks the occupied and departure rooms, giving special attention to guest needs
- Ensures that the entire operation is performed as per the laid down standards
- To organize immediately the guest needs under intimation to EHK/Executive Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards
- Aware of all room categories and amenities
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost and found procedures
- Report maintenance issues to Maintenance/Engineering Department
- Assist Housekeeping Manager with training requirements
- Represent the needs of the team to others in the hotel
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
Housekeeping Supervisor
JA Hotel & Resorts Palm Tree Court
United Arab Emirates ( Dubai )
07.2020 - 08.2021
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas for cleanliness and TOP VIP’s
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness, and hygiene standard
Housekeeping Supervisor
Sofitel Dubai Jumeirah Beach Hotel
01.2015 - 12.2019
- 443 Rooms – Business Hotel 5 Star Hotel
- Leading, training, and supervising housekeeping staff
- Scheduling shifts and ensuring adequate staff at each shift
- Assessing inventory, ordering supplies, and cross-checking invoices
- Taking daily attendance of staff and monitoring payroll reports
- Investigating complaints from guests and taking necessary action against responsible person
- Inspecting overall premises and taking action for cleaning and safety
Housekeeping Senior Attendant
Sofitel Dubai Jumeirah Beach Hotel
05.2014 - 12.2014
- Rooms – Business Hotel 5 Star Hotel
- To ensure that the presentation of guest bedrooms and bathroom and public areas of the hotel and Resorts standards at all times
- Promote the highest standards of cleanliness throughout the hotel consistently
- To ensure that all specified areas are cleaned and presented within the allocated time frame, to the standard required by the Housekeeping
- To be courteous and discreet with guest requests especially when attempting to clean rooms
- To handle guest queries in accordance with company standards
- To train new employees to the required standard
- To ensure that damage to rooms and equipment are reported through the correct information
Housekeeping Room Attendant
Sofitel Dubai Jumeirah Beach Hotel
10.2012 - 05.2014
- 443 Rooms – Business Hotel
- 5 Star Hotel
Housekeeping Order Taker
Four Points by Sheraton
Dubai, UAE
10.2007 - 09.2012
- Directed daily housekeeping operations, ensuring optimal facility cleanliness and guest satisfaction.
- Established inventory management system for cleaning supplies to optimize resource allocation.
- Facilitated training and mentorship for staff on sanitation and safety protocols, cultivating a high-performance team culture.
- Formulated scheduling strategies to enhance workforce productivity and uphold service quality standards.
- Partnered with management to develop and enhance housekeeping policies, ensuring operational consistency across departments.
- Executed regular inspections to uphold compliance with health and safety regulations.
- Spearheaded initiatives to optimize communication between housekeeping staff and front desk operations.
- Collaborated with front desk staff to ensure timely responses to guest requests.
- Established an efficient inventory management system for cleaning supplies, enhancing resource utilization.
- Delegated housekeeping staff to designated shifts and room blocks according to skills and daily operational needs.
- Managed procurement of housekeeping supplies and guest toiletries.
- Oversaw management of lost and found items, ensuring prompt return of belongings to guests.
Skills
Computer Skills
Windows (Word, Excel & PowerPoint Presentation)
Languages
English
Professional Working
Trainings
- Sofitel Dubai Jumeirah Beach Hotel September 2019
- ALL (ACCOR LIVE LIMITLESS) STAR
- Four Points by Sheraton July 2008
- Service Culture Training
- First Security Group Dubai May 2008
- Live Fire Demonstration Training
Summary
Professional cleaning expert prepared for leadership roles in facility maintenance. Background includes overseeing teams, implementing effective cleaning strategies, and ensuring compliance with health and safety regulations. Known for reliability, adaptability, and focus on achieving high-quality results through teamwork and effective problem-solving. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Timeline
Cleaning Site Supervisor
Ultrashine
12.2022 - Current
Senior Housekeeping Supervisor
JA Hotels & Resorts Lakeview Hotel
08.2021 - 11.2022
Housekeeping Supervisor
JA Hotel & Resorts Palm Tree Court
07.2020 - 08.2021
Housekeeping Supervisor
Sofitel Dubai Jumeirah Beach Hotel
01.2015 - 12.2019
Housekeeping Senior Attendant
Sofitel Dubai Jumeirah Beach Hotel
05.2014 - 12.2014
Housekeeping Room Attendant
Sofitel Dubai Jumeirah Beach Hotel
10.2012 - 05.2014
Housekeeping Order Taker
Four Points by Sheraton
10.2007 - 09.2012
Bachelor’s - Business Management
University of Mindanao
High School - undefined
Andres Soriano College