Manuel Hernandez
Fresno
Summary
I would like to work here because my background includes extensive client engagement, empathy-centered communication, and practical insight into the recovery process. I have completed specialized coursework through Fresno City College in drug and alcohol disorders and additional studies in substance use disorder within the social sciences, further strengthening my theoretical foundation and practical approach to supporting individuals on their recovery journeys. My combined lived experience and formal education enhance my ability to build rapport, foster trust, and contribute meaningfully to client-focused care.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Shop Supervisor
Western Milling
08.2007 - 09.2023
- Trained new staff on operational procedures and equipment usage.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Continuously monitored industry trends to stay competitive within the market space while adapting business strategies accordingly.
- Managed inventory control, cash control, and store opening and closing procedures.
Yard Supervisor
B.S.E Rentals
08.1989 - 08.2007
- Supervised daily yard operations, ensuring efficient workflow and safety compliance.
- Coordinated logistics for incoming and outgoing shipments, optimizing loading processes.
- Trained and mentored staff on equipment use and safety protocols to enhance team performance.
- Implemented process improvements that increased operational efficiency in yard management tasks.
- Conducted regular inspections of yard equipment, ensuring maintenance standards were met consistently.
Education
No Degree - Drug And Alcohol Counseling
Fresno City College
Fresno, CA12-2027
Skills
- Demonstrated strengths in organization, communications, and customer service
- Experienced in providing clerical and administrative support in an office setting while upholding good judgment and confidentiality
- Supervisor skills with problem-solving abilities while being detail-oriented
- Trained employees on operating forklifts and heavy equipment Certifying my employees yearly
Certification
Drug and alcohol state registration
Languages
English and Spanish
Native or Bilingual
Timeline
Customer Service Shop Supervisor
Western Milling
08.2007 - 09.2023
Yard Supervisor
B.S.E Rentals
08.1989 - 08.2007
No Degree - Drug And Alcohol Counseling
Fresno City College
registered with ccap for substance use disorder counselor
My Time recovery completed the program
Completed First Steps recovery de-tox center
Currently attending Fresno City College