Manny Hernandez

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Building and maintaining relationships with accounts

Meeting service and sales goals

Staying updated with current pricing and competitors

Negotiating terms and conditions with the current

book of business and new accounts

Average 3 new accounts per week

Able to schedule meetings and travel when necessary

Generate leads and cold calling

Identify new areas of business and or new shops/dealerships

Attend industry events and grow relationships

Plan area of attack weekly visit 20/30 potential customers per week

Report on volume and revenue

• Manage tire orders and ensure customer satisfaction
• Assist with online OEC order for Car Dealerships
• Cover orders/returns for other Tire’s Warehouse locations
• Set up new Power Lane Accounts for customers and explain features in the online website
• Reaches out to America’s Tires and Firestone accounts on how to improve business and overall experience
• Building /creating relationships with customer accounts
• Initiate tire orders
• Sales returns
• Order tracking

• Manage any customer situation promptly to customer need
• Respond to escalated customer issues
• Focus on serving with exemplary care and efficiency and resolve customer’s questions and concerns
• Assist with special projects with promotional sales
• Monitor and train store employees
• Communicate with Regional Vice President of the company for any escalated customer matters
• Hiring/Onboarding new employees
• Employee Development and Evaluations
• Monitor, Update, and maintain safety meetings
• Coordinate staff meetings for various reasons such as implementing new procedures or company updates
• Manage inventory
• Schedule the work flow for the upcoming week
• Respond to the store emails
• Check store and maintain layaways
• Seek opportunities to train and promote employees to the next level

• Manage Adjustment to get the most credit for the store
• Manage promotional sales and Vendor relationships
• Manage RGA’s
• In charge of special order and web orders
• Manage core inventory as well as returns