Open To Work
Manuel Heber
Calgary,AB
Summary
Customer-focused and detail-oriented professional with over 10 years of experience in technical support, stakeholder engagement, and service delivery across engineering and IT environments. Proven ability to build strong relationships, resolve customer concerns, and deliver personalized solutions in fast-paced settings. Skilled in communication, problem-solving, and supporting customers with digital tools and services. Committed to delivering exceptional customer experiences while adhering to compliance and operational standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Engineer - System Planning
Dubai Electricity and Water Authority
Dubai, United Arab Emirates
06.2019 - 04.2026
- Collaborated with internal teams and external stakeholders to deliver client-focused solutions.
- Communicated complex technical information, enhancing understanding for customers and non-technical stakeholders.
- Managed multiple requests and priorities, ensuring accuracy while adhering to service timelines.
- Ensured compliance with regulatory standards and internal processes aligned with risk management practices.
- Maintained meticulous documentation, reports, and records with high attention to detail.
Senior Project Engineer
Ultimate Green Technical Services LLC
Dubai, UAE
01.2018 - 06.2019
- Acted as a key point of contact for clients, addressing inquiries and ensuring high-quality service delivery.
- Coordinated with cross-functional teams to resolve issues and meet customer expectations.
- Supported operational processes including documentation, reporting, and follow-ups.
- Conducted audits and ensured compliance with safety and regulatory standards.
Project Engineer
Sobha Engineering and Contracting LLC
Dubai, UAE
08.2015 - 01.2018
- Handled customer requests, documentation, and coordination with consultants and authorities.
- Ensured accuracy in records, reports, and approvals, supporting smooth service delivery.
- Built strong working relationships with stakeholders to resolve issues efficiently.
Project Engineer – ELV Systems
Gizmo World LLC
Chennai, India
04.2012 - 08.2015
- Provided customer support and guidance on security systems, ensuring client satisfaction.
- Advised clients on system usage and improvements, similar to needs-based recommendations.
- Conducted site assessments and delivered tailored solutions based on customer needs.
Trainee Support Engineer – Vonage Process
Slash Support
Chennai, India
06.2007 - 08.2008
- Delivered frontline customer service via phone and email, resolving technical and service-related issues.
- Built rapport with customers and provided clear guidance on using digital services.
- Troubleshot network and VoIP issues, ensuring timely and effective resolution.
- Contributed to knowledge base and improved service processes.
Education
Data Telecommunication & Networking -
University of Salford
United KingdomUnited Kingdom
Electronic Communication and Engineering -
SRM University
Chennai, IndiaChennai, India
Skills
- Customer Service & Client Relationship Management
- Problem Solving & Conflict Resolution
- Communication (Verbal & Written)
- Cash Handling & Transaction Accuracy
- Risk Awareness & Compliance
- Team Collaboration & Cross-functional Support
- Digital Tools & Technology Support
- Attention to Detail & Organization
- MS Office
- Online Platforms
- Mobile Apps
- Basic cybersecurity awareness
- Safe digital practices
Certification
- Google Cybersecurity
- Google Technical Support Fundamentals
Hobbies and Interests
- Helping others with technology and digital tools
- Continuous learning through online courses and webinars
Languages
- English
- Tamil
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Senior Engineer - System Planning
Dubai Electricity and Water Authority
06.2019 - 04.2026
Senior Project Engineer
Ultimate Green Technical Services LLC
01.2018 - 06.2019
Project Engineer
Sobha Engineering and Contracting LLC
08.2015 - 01.2018
Project Engineer – ELV Systems
Gizmo World LLC
04.2012 - 08.2015
Trainee Support Engineer – Vonage Process
Slash Support
06.2007 - 08.2008
Data Telecommunication & Networking -
University of Salford
Electronic Communication and Engineering -
SRM University