Manuel Gonzalez
El Monte
Summary
Dynamic individual with hands-on experience in health plan enrollment and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Enrollment Specialist
Maximus
10.2023 - 12.2024
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Behavior technician
Centria Autism
01.2022 - 10.2023
- Protected patients by maintaining patient safety during and between schedules activities
- Followed treatment plan for best results when using verbal and physical behavior management interventions
- Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members
- Collected and documented client information obtained via sessions, interviews, tests, and observations
- Guided patients through short-and-long term goal setting
- Focusing on attention on realistic positive results
Department Manager
Target
01.2019 - 01.2021
- Managed successful customer business relationships, enabling more lucrative sales opportunities
- Resolved concerns using strong communication and conflict management skills
- Showcased and exemplified expert sale abilities
- Elevated team productivity using practical training and motivational strategies
- Recorded temperature of food and storage areas in accordance with state regulations
- Acted as liaison with health inspectors and maintained an organized set of records detailing visits, recommendations, and violations
- Acted as liaison between Target and Starbucks to maintain our license in accordance to company policies
- Would meet consistently with other department managers to engage in reports, updates, exchange of ideas, and any important information to be communicated
Sales Associate
Target
01.2017 - 01.2019
- Executed daily stocking tasks and distributions
- Maintained a good customer service relationship with any and all guests in the store ensuring the ideals of the company were met
- Helped guests navigate the store, complete sales, and process returns and or exchanges
- Operated back room stock and maintained an organized and updated inventory at all times
Education
High School Diploma -
Anaheim High School
Anaheim, CA05.2008
Skills
- PATIENT SAFETY MANAGEMENT
- CLINICAL DOCUMENTATION
- BEHAVIOR MANAGEMENT
- FAMILY SUPPORT AND ASSISTANCE
- BILINGUAL
- CUSTOMER SERVICE EXPERTISE
- ORGANIZATION
- CASH HANDLING BACKGROUND
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Specialist
Maximus
10.2023 - 12.2024
Behavior technician
Centria Autism
01.2022 - 10.2023
Department Manager
Target
01.2019 - 01.2021
Sales Associate
Target
01.2017 - 01.2019
High School Diploma -
Anaheim High School
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