Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Manuel Goncalves

Montreal,QC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ttec
Montreal East, QC
06.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor Of Business Administration - Financial Analysis

University If UTANGA
Angola
12.2011

Skills

  • Customer Account Management
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Call Documentation
  • Needs Assessment
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Telephone Management
  • Order and Refund Processing
  • Call Transfers
  • Customer Service and Assistance
  • Cash Register Operations
  • Teller Transactions
  • Consulting Supervisors
  • Credit Card Payment Processing
  • Educational Opportunities
  • Billing Adjustments and Refunds
  • Membership Registrations
  • Online Chat
  • Call Volume and Quality Metrics
  • Statement Billings
  • Directing Calls
  • Driver Routing
  • Livechat Messaging

Additional Information

I worked in the bank( BPC-Angola) for 10 years as deputy manager.

Timeline

Customer Service Representative

Ttec
06.2019 - Current

Bachelor Of Business Administration - Financial Analysis

University If UTANGA
Manuel Goncalves