Manuel Gavidia
Greater Sudbury,ON
Summary
Dynamic Store Manager with extensive experience at Shoppers Drug Mart, recognized for enhancing customer satisfaction through effective team leadership and problem-solving. Proven track record in inventory management and cash control, driving operational efficiency while fostering a positive work environment. Committed to mentoring staff and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
22
22
years of professional experience
Work History
Store Manager
Messier's Your Independent Grocer
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Manager
Rehans Your Independent Grocer
07.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Produce Manager
Groves Your Independent Grocer
11.2018 - 07.2022
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
Store Manager
Shoppers Drug Mart
10.2009 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Store Manager
Shoppers Drug Mart
11.2005 - 10.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Shoppers Drug Mart
08.2003 - 11.2005
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
MBA - Business Administration And Management
Cdi College
Greater Sudbury, ONSkills
- Customer service
- Problem-solving
- Customer relations
- Proficient in task management
- Team leadership and coaching
- Team building and leadership
Languages
English
Full Professional
Timeline
Store Manager
Messier's Your Independent Grocer
02.2024 - Current
Assistant Manager
Rehans Your Independent Grocer
07.2022 - 02.2024
Produce Manager
Groves Your Independent Grocer
11.2018 - 07.2022
Store Manager
Shoppers Drug Mart
10.2009 - 05.2018
Store Manager
Shoppers Drug Mart
11.2005 - 10.2009
Assistant Store Manager
Shoppers Drug Mart
08.2003 - 11.2005
MBA - Business Administration And Management
Cdi College