Hardworking and passionate job seeker with strong organizational skills eager to secure job position. Ready to help team achieve company goals. International exchange student permit to work, bilingual speaking Spanish/English.
Overview
5
5
years of professional experience
Work History
Client Service Specialist and Field Operations
Crane Worldwide Logistics
Manzanillo, Colima. Mexico.
02.2020 - 08.2023
Provided knowledgeable service and support for all customer needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Accepted and processed payments, updated accounts and issued receipts.
Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
Supported some projects with advanced skills in document management, customer relations and reporting.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Ranch Foreman
Rancho Las Isabeles
Cuahtemoc, Colima. Mexico
12.2018 - 12.2019
Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
Incorporated safety procedures into every shift to protect workers from accidents.
Maintained ranch records and documentation
Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste
Manager of Operations for Wealthtech, Advent & Addepar Software. Client Service Account Manager at Meyer Handelman CoManager of Operations for Wealthtech, Advent & Addepar Software. Client Service Account Manager at Meyer Handelman Co
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD