Manuel Flores
San Diego
Summary
Skilled Criminal Justice, Security Operations Management professional leveraging extensive experience in implementations, training, security, and personnel support for the United States Navy and various security companies. Sustained superior performance, technical expertise and unsurpassed drive, which led to quick promotion while serving with the United States Navy. Maintains a vast wealth of knowledge in many areas including weapons / tactical procedures, security operations and personnel management. Highly proficient in training and training development, infrastructure implementation, and team support. Empowered and highly motivated individual, results oriented, extremely organized, excellent communication, relationship-building skills and a team player with a desire to succeed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Magnus Security
02.2017 - 01.2023
- In charge of managing, training, and assessing performance of the entire security personnel
- Responsible for writing and developing security policies and procedures for the security department, oversee all necessary training modules and procedures for security staff
- Managing the schedules of security personnel and tracking their attendance
- Providing leadership, mentoring, coaching and education to develop and maintain an effective, Well‐trained staff based on performance standards
- Communicates performance expectations to staff, works with staff to set goals linked to organizational initiatives, and supports efforts towards achieving those goals
- Overseeing customer account management
- Renegotiation of client contracts with a view to maximize profit
- Develop new business with existing clients and identify areas of improvement to meet sales quotas
- Collaborated with sales team to identify and grow opportunities within territory
- Helped increase number of man-hours from approximately 4000 to 6500 per week.
Security Director/ Roving Guard
Universal Protection Service
09.2015 - 01.2017
- Coordinates all aspects of executing the security contract at the assigned location
- Responsible for supervising, motivating, coaching and training employees
- Conduct interviews, make recommendations for placement of security professionals, and execute site-specific orientations
- Is the first point of contact for security professionals regarding performance, operations, emergency response activities, and department needs
- Is responsible for scheduling and payroll coordination at assigned site based on the size and post requirements, including pay and invoice reconciliation.
Security Supervisor
Brown Brothers and Harriman Co.
01.2015 - 08.2015
- Site Supervisor for Brown Brothers Harriman Co
- In New York and New Jersey
- Handled all day-to-day security operations and procedures
- Conducted monthly training on a variety of security issues and policies
- Handled all security access requests for the building including guest and employees
- Maintained all records for pay roll and handles any Problems that may arise
- Understands the importance of having great customer service while maintaining a security viewpoint
- Very proficient with the C-Cure security access control system.
Security Supervisor
G4S Secure Solutions
12.2013 - 08.2015
- Produces and issues employee and guest badge, identification cards, and security clearances
- Conducts training on various security procedures and documents training
- Writes clear and detailed reports for any security matters that have to do with security operations
- Conducts patrols around the premises and makes sure the site is secure
- Process security information for employment records and security clearances
- Maintains scheduling for employees and provides back up staffing if necessary
- Handles and knows how to respond to any security threats that may happen
- Fully understands all security protocol for various corporate security accounts as well as local law enforcement procedures.
Security Guard
Securitas USA
03.2013 - 04.2015
- Worked security at multi-million dollar and government cites
- Follows all security protocols that client requested while maintaining privacy of client
- Fully understands customer service expectations and knows how to maintain a high quality of service
- Understands the importance of guard patrol and access control.
Security Site Supervisor(G4S)
Care Fusion San Diego
07.2013 - 12.2014
- Responsible for supervision of site security and safety
- Conducts full investigations for CareFusion and has a track record of detailed investigation and analysis resulting to positive mediation, arbitration, and litigation
- Responsible for building access control, vehicle access, and issuing, revoking entry badges
- Oversea all security plans and manages security operation plans for the site
- Contribute to investigations of property loss, thefts and criminal activities
- Preparing incident reports and taking appropriate actions
- Routine supervision of security guards and security rules and regulations
- Very proficient with the Easy Lobby security software system.
Ship Serviceman / Gun Crew
United States Navy
06.2006 - 06.2010
- Followed specific safety procedures; maintaining vigilance of immediate surroundings and activity of others for safety reasons
- Played a vital role in the ships mission accomplishment by manning the 50 cal gun mount, standing the low visibility detail, and serving as the leading line handler during underway replenishment detail
- Directly oversaw three spaces including, the ship’s store, bulk storeroom, and vending operations
- Utilized the purpose and limitations of first aid and the first aid treatments for electrical shock, simple and compound fractures, heat exhaustion, heat stroke, and burns
- Trained various personal with diversified ethnic backgrounds, conducted monthly verbal and written counseling sessions of personal to ensure training performance standards, polices, and procedures were implemented and executed.
Education
Bachelors of Science Degree in Criminal Justice -
University of Phoenix
01.2014
Skills
- Enforces Rules & Regulations
- Strategic & Tactical Planning
- Specialized Training in Firearms
- Situational Awareness
- Troubleshooting & Problem Solving
- Interpersonal Communication Skills
- Security & Emergency Response
- Team Building & Leadership
Certification
- California Guard Card
- American Heart Association First Aid
- Military Training: M9 Service Pistol Training, Navy Military Training, Financial Management, Code of Conduct, General Shipboard Damage Control, General Shipboard Fire Fighting, Self Contained Breathing Apparatus, Shipboard Aircraft Fire Fighting, DOD Information Assurance Awareness, Operational Risk Management, Operations Security, Trafficking In Persons Basic Awareness, Damage Control Petty Officer, ATFP Level I Awareness Training
Awards
Navy and Marine Corps Achievement Medal
Timeline
Senior Account Manager
Magnus Security
02.2017 - 01.2023
Security Director/ Roving Guard
Universal Protection Service
09.2015 - 01.2017
Security Supervisor
Brown Brothers and Harriman Co.
01.2015 - 08.2015
Security Supervisor
G4S Secure Solutions
12.2013 - 08.2015
Security Site Supervisor(G4S)
Care Fusion San Diego
07.2013 - 12.2014
Security Guard
Securitas USA
03.2013 - 04.2015
Ship Serviceman / Gun Crew
United States Navy
06.2006 - 06.2010
Bachelors of Science Degree in Criminal Justice -
University of Phoenix
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