Manuel Donoso
Calgary,AB
Summary
Detail-oriented professional with a strong focus on enhancing customer satisfaction and team collaboration. Expertise in optimizing workflow efficiency and maintaining product quality to support business goals.
Overview
13
13
years of professional experience
Work History
Retail Sales Outfitter
Lammle´s Western Wear
Calgary, Alberta
2026.05 - 2026.07
- Guided customers in selecting western wear and accessories to enhance their shopping experience.
- Educated customers on product features and benefits of western apparel.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Operated point-of-sale systems for efficient transaction processing.
- Participated in special events such as seasonal sales promotions or holiday celebrations.
- Processed return transactions, exchanges, and refunds according to established procedures to uphold customer satisfaction.
- Maintained merchandise displays and restocked shelves to ensure product availability and appeal.
- Operated cash register, processed payments and provided accurate change.
- Collaborated with team members to enhance store layout and visual displays.
- Engaged in team meetings to contribute ideas for improving performance. and training sessions as required.
- Executed cleaning responsibilities to uphold store presentation standards. such as vacuuming, dusting, cleaning windows and mirrors.
Pisciculture Worker
Australis Mar S.A.
2022.04 - 2026.01
- Operated machinery to ensure efficient production processes.
- Collaborated with team members to streamline workflows, contributing to smoother operations.
- Monitored product quality, identifying and resolving defects to maintain high standards.
- Maintained accurate inventory records using inventory management systems.
- Executed tasks efficiently to ensure timely project completion. to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Enhanced team morale and productivity through effective communication and active listening.
Receptionist Administrator
Los Carrera Clinic
2018.06 - 2021.03
- Managed front desk operations, facilitating efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, improving service delivery.
- Welcomed visitors at front desk, offering professional assistance and knowledgeable information.
- Managed cash transactions accurately and efficiently during high-volume periods.
- Kept cash registers organized, ensuring accurate cash handling and transactions. and workstations for optimal efficiency.
- Handled product returns, ensuring compliance with store policies. and exchanges, ensuring compliance with clinic policies.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Demonstrated flexibility by working various shifts including weekends, holidays, and evenings.
Sales Associate
Weplay
2015.02 - 2018.03
- Guided customers in product selection to elevate shopping experience.
- Addressed customer inquiries promptly to build positive relationships and enhance loyalty.
- Teamed with colleagues to meet sales targets and elevate customer service standards.
- Processed transactions accurately, ensuring efficient checkout operations.
- Maintained inventory levels, supporting stock organization and replenishment efforts.
Supermarket Worker
Santa Isabel Supermarket
2013.10 - 2015.01
- Delivered exceptional customer service, enhancing shopping experience and building customer loyalty.
- Supported inventory management through efficient restocking and organizing of product displays.
- Maintained cleanliness and organization of store areas to meet health and safety standards.
- Worked with team members to streamline workflow and boost operational efficiency.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
High School Diploma -
Liceo Y Escuela Juan XXIII
El Belloto, Chile2008-12
Skills
- Customer service
- Heavy lifting
- Attention to detail
- Problem-solving
- Restocking skills
- Customer relations
- Creativity and innovation
- Multitasking
- Teamwork and collaboration
- Relationship building
- Interpersonal communication
- Microsoft office
- Cash handling
- Inventory management
- Flexibility
Languages
- English
- Spanish
Timeline
Retail Sales Outfitter
Lammle´s Western Wear
2026.05 - 2026.07
Pisciculture Worker
Australis Mar S.A.
2022.04 - 2026.01
Receptionist Administrator
Los Carrera Clinic
2018.06 - 2021.03
Sales Associate
Weplay
2015.02 - 2018.03
Supermarket Worker
Santa Isabel Supermarket
2013.10 - 2015.01
High School Diploma -
Liceo Y Escuela Juan XXIII