Summary
Overview
Work History
Education
Skills
Timeline
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Manuel De La Cruz

San Diego

Summary

Talented Senior Clerk prepared for new professional challenges and advancement in a dynamic role. Bringing 17 years' experience in government service. Results-driven and quality-minded professional with an flexible and resourceful approach to solving administrative problems. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques.

Overview

38
38
years of professional experience

Work History

Unarmed Security Officer

Sycuan Casino Resort
El Cajon
01.2022 - Current
  • Searched bags manually to identify prohibited items and contraband.
  • Managed access control systems, verifying identification and signing in visitors.
  • Enforced property rules and regulations to ensure a safe environment for all.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Identified potential security risks and recommended measures to management.
  • Responded promptly to emergency situations using appropriate resolution strategies.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Guarded entrances and exits against unauthorized entry.
  • Assisted in emergency response drills and real incidents, ensuring orderly evacuations.
  • Managed lost and found items, ensuring safe return to rightful owners.
  • Offered customer service assistance to visitors, providing directions and information.
  • Coordinated with event organizers to ensure security at special events.
  • Inspected security equipment and systems to ensure operational functionality.
  • Greeted visitors upon arrival at the facility and directed them accordingly.
  • Patrolled crowds during events to preserve order and promote security.
  • Assisted customers with inquiries about products and services offered by the business.

Caregiver

St. Dennis Homes
San Ramon
05.2021 - 07.2021
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Built strong and trusting rapport with clients and loved ones.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Senior Clerk

Land Registration Authority
Trece Martires City
07.1987 - 01.2004
  • Reviewed land titles and documents related to land title registration and check completeness and verify integrity.
  • Pulled and organized requested documentation.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.

Education

Bachelor of Science - Management

Colegio De San Juan De Letran
Manila, Philippines
03.1983

Skills

  • Equipment operation skills
  • File management expertise
  • Recordkeeping knowledge
  • Customer satisfaction
  • Peer relationships
  • Handling payments
  • Skilled in typing
  • Team collaboration
  • Professional and mature
  • Document editing
  • Customer service
  • Safety compliance
  • Event coordination
  • Risk assessment
  • Surveillance monitoring
  • Communication skills
  • Attention to detail
  • Report writing

Timeline

Unarmed Security Officer

Sycuan Casino Resort
01.2022 - Current

Caregiver

St. Dennis Homes
05.2021 - 07.2021

Senior Clerk

Land Registration Authority
07.1987 - 01.2004

Bachelor of Science - Management

Colegio De San Juan De Letran

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Manuel De La Cruz