Manuel Cruz
Carlsbad
Summary
Seasoned Lead Security Officer with substantial background in managing and coordinating security operations. Possess strong leadership and crisis management skills, adept at implementing security protocols and conducting risk assessments. Notable for improving security infrastructures, enhancing surveillance systems, and fostering team collaboration to ensure safety in previous roles.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Lead Security Officer
Elite Security Services
San Diego
11.2022 - Current
- Demonstrated successful management of a team of 9 security professionals in a fast-paced environment.
- Monitored CCTV cameras and other surveillance equipment.
- Implemented new technologies such as biometric scanners and facial recognition software into current security systems.
- Interacted with law enforcement officers when necessary regarding criminal activity, investigations, or arrests.
- Conducted regular patrols of premises to ensure safety of staff and visitors.
- Evaluated existing physical security measures against potential threats to determine areas needing improvement.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained high levels of alertness throughout shifts.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Patrolled crowds during events to preserve order and promote security.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Collaborated with management teams to develop strategies for maintaining a safe work environment.
- Ensured compliance with security protocols and procedures.
- Maintained up-to-date records of security logbook entries and reports.
- Investigated security breaches, incidents, and suspicious activities.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
- Inspected doors, windows, locks, alarms, and lighting systems on a regular basis for proper functioning.
- Periodically rotated security officers post assignments
Professional Security Officer
CSC Security
San Diego
11.2021 - Current
- Provided guidance and direction to junior security officers on duties assigned.
- Investigated incidents of theft, vandalism, trespassing, and other criminal activities.
- Provided access control for visitors entering the facility by verifying identity documents and issuing visitor badges.
- Prepared detailed reports on daily activities including observations made during patrols.
- Participated in staff meetings regarding security issues or changes in policies and procedures.
- Interacted with customers in a professional manner while providing assistance or responding to inquiries.
- Inspected equipment regularly to ensure it is functioning properly and meets safety standards.
- Ensured that all areas were secure at the end of each shift by checking doors, windows, gates.
- Assisted in enforcing company policies and procedures related to security matters.
- Observed individuals who may be acting suspiciously or violating regulations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Provided friendly and professional assistance to employees, visitors and customers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Assisted with crowd management during events held at the facility.
- Managed access control points at entrances and exits using radio communication devices.
- Conducted physical security patrols inside and outside of premises to identify potential threats or suspicious activity.
- Responded to emergency situations such as fires, medical emergencies, bomb threats.
Security Professional
Securitas Security Services USA
San Diego
01.2021 - Current
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Implemented access control systems to protect sensitive areas from unauthorized access.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Supervised property entrances and exits and monitored employee safety.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Trained new security officers on safety protocols and company standards.
- Ran routine security checks, suggesting improvements as necessary.
- Investigated security breaches and reported findings to management with recommendations for improvement.
- Supervised network activity and security camera footage to locate potential threats.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Performed audits and inspections of facility to locate potential threats.
- Coordinated with law enforcement and emergency responders during security incidents.
- Managed the installation and maintenance of physical security equipment.
- Maintained updated knowledge of law enforcement tactics, policies and procedures.
- Liaised with vendors to evaluate and procure security technologies and services.
- Conducted regular security assessments to identify vulnerabilities and recommend corrective actions.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Security Professional
Allied Universal Security Services
San Diego
12.2018 - Current
- Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
- Secured personnel and premises by inspecting multiple buildings, patrolling the property and monitoring surveillance cameras.
- Checked physical security measures to make sure they were in good working order, such as fences, lighting, badge readers and gates.
- Triaged problems quickly and provided specific and information to management.
- Used access control systems, and other security technologies to monitor authorized access and verification into restricted areas.
- Reported all types of incidents to upper management. .
- Worked closely with senior management in order to develop an effective risk mitigation plan.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Demonstrated public safety dedication by patrolling community events.
- Trained new security officers on safety protocols and company standards.
- Assisted law enforcement with facility investigations and critical event responses.
Education
Bachelors - Homeland Security
DeVry University
Villa Park, IL 03.2018 - 10/2021
Associate of Science - Criminal Justice
Palomar College
San Marcos, CA 08.2012 - 05.2015
Associate of Arts - Biological And Physical Sciences
Palomar College
San Marcos, CA 06.2012 - 05.2015
Carlsbad High School
Carlsbad, CASkills
- Patrol operations
- Detail Oriented
- Physical Fitness
- Complex Problem-Solving
- Surveillance
- Superior customer service
- Conflict de-escalation
- Criminal Investigations
- Access Control
- Personnel screening
- Security Guard License
- Investigative abilities
- Security Equipment Operation
- CCTV Surveillance
- Emergency Response
- Crime Prevention
- Incident Reporting
- Report Writing
- Metal detector operation
- Threat Assessment
- Crime prevention methods
- Criminal Law
- Weapons training
- Punctuality
- Security Protocols
- Reliability
- Legible report writing
- First Aid Certified
- English fluency
- ID Verification
- Perimeter security
- Event security
- Vehicle inspections
- Alarm systems
- Self Motivation
- Team management
- Emergency response
- Surveillance monitoring
- Security audits
- Conflict resolution
- Contraband identification
- Access badge distribution
- Active shooter response
- Guard post rotation
- Mobile patrols
- Key control management
- Crowd control
- Work ethic
Languages
English in Spanish
Timeline
Lead Security Officer
Elite Security Services
11.2022 - Current
Professional Security Officer
CSC Security
11.2021 - Current
Security Professional
Securitas Security Services USA
01.2021 - Current
Security Professional
Allied Universal Security Services
12.2018 - Current
Bachelors - Homeland Security
DeVry University
03.2018 - 10/2021
Associate of Science - Criminal Justice
Palomar College
08.2012 - 05.2015
Associate of Arts - Biological And Physical Sciences
Palomar College
06.2012 - 05.2015
Carlsbad High School