Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manuel Cano

Toronto

Summary

Bachelor of Communications, specialized in Business Communication with bilingual training and domain in English and Spanish. Over 10 years in the labor field with experience in areas such as Marketing, Customer Service, Operations/Logistics and Sales. Open to new opportunities that demonstrate my commitment to each new challenge and motivated by constant learning on all scales, contributing from my experience in favor of the company.

Overview

12
12
years of professional experience

Work History

Dispatcher Coordinator

ALL FIX SERVICE GROUP LTD.
04.2024 - Current
  • Handle incoming calls by answering the phone professionally and courteously, and gathering information for each situation from customers, suppliers, or partners.
  • Problem-solving and providing assistance by actively listening to customers inquiries, complaints, or feedback, and then attempting to resolve them or escalating as needed.
  • Utilize technology such as telephone systems and customer relationship management (CRM) software, as well as other technological tools, to perform my duties.
  • I was able to manage payments and collections from the office with respect to the services provided both in the initial and final stages of the project.


Customer Service Representative and Back Office

STAFF BOOM PERÚ S.A.C.
03.2023 - 12.2023
  • Enhanced development and support strategies for U.S. insurance companies by actively engaging in documentation and direct communication with account-managing customers for problem-solving.
  • Conducted consistent follow-up with the client portfolio to facilitate the collection and organization of policy documents, ensuring accurate and up-to-date information.
  • Led database optimization efforts, streamlining processes with the team for a 90% improvement and better customer service efficiency.

Dispatcher and Logistics Executive

DISPATCH CARRIER LLC
03.2018 - 12.2022
  • Performed negotiation and coordination of transportation & cargo for the company's carriers, through digital platforms and in frequent communication in both English and Spanish with the company's internal and external community.
  • Made cargo monitoring from the contract to their payment, always in constant coordination with the stakeholders of the sector in the United States.
  • Developed support in various administrative functions for the company within the Multi-service category, such as IFTA, Oregon, Permits, Certificates, etc.
  • Implemented more agile and efficient communication channels to speed up the contract and information processes for our partners.

Marketing Coordinator and Internal Communication

UNIVERSITY OF SCIENCES AND ARTS OF LATIN AMERICA
08.2014 - 01.2018
  • Created the Strategic Internal Communication Plan for its various action fronts, as well as the monitoring of all its processes.
  • Formulated organization and monitoring of the various events carried out by careers and academic areas within the global calendar.
  • Constructed coordination and execution of actions and proposals for Public Relations, generating evidence and exposition of achievements made by the University and its authorities.

Community Manager

EMOTION DIGITAL AGENCY
08.2013 - 07.2014
  • Boosted comprehensive management of accounts in social networks and web content of multinational companies such as Honda Autos, Fuxion, Motored, etc.
  • Produced content and action plans always aligned with the brand profile and without losing sight of the strategy proposed for the client.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.

Account Planner

LIQUID DIGITAL AGENCY
01.2013 - 07.2014
  • Navigated in market research and making proposals to potential clients in conjunction with the creative and graphic design area.
  • Promoted updates and status with the marketing areas of companies such as Kimberly Clark, Ripley, Unilever; among others.
  • Developed working relationships with associates, employees of other departments and representatives of other organizations.

Education

GED -

Greystone College - ILSC
Toronto, ON
12-2024

GED -

The Chinese Embassy
China
06-2018

GED -

Toulouse-Lautrec Institute
Perú
11-2016

Bachelor of Science - Corporate Communication

Higher School of Business Administration (ESAN)
Perú
11-2014

Master of Science - Marketing

San Ignacio De Loyola University (USIL)
Perú
12-2013

Skills

  • Dispatch Software
  • Route Planning
  • Incident Reporting
  • Logistics Management
  • Customer Service
  • Scheduling Expertise
  • DAT Load Board
  • Truckstop Load Board
  • Back Office
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Microsoft Office
  • Internal Communication
  • Community Management

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Dispatcher Coordinator

ALL FIX SERVICE GROUP LTD.
04.2024 - Current

Customer Service Representative and Back Office

STAFF BOOM PERÚ S.A.C.
03.2023 - 12.2023

Dispatcher and Logistics Executive

DISPATCH CARRIER LLC
03.2018 - 12.2022

Marketing Coordinator and Internal Communication

UNIVERSITY OF SCIENCES AND ARTS OF LATIN AMERICA
08.2014 - 01.2018

Community Manager

EMOTION DIGITAL AGENCY
08.2013 - 07.2014

Account Planner

LIQUID DIGITAL AGENCY
01.2013 - 07.2014

GED -

Greystone College - ILSC

GED -

The Chinese Embassy

GED -

Toulouse-Lautrec Institute

Bachelor of Science - Corporate Communication

Higher School of Business Administration (ESAN)

Master of Science - Marketing

San Ignacio De Loyola University (USIL)

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