Manuel Bravo
Winnipeg,Canada
Summary
Reliable and committed worker with more than ten years of experience in administrative roles, including Assistant Manager at a Pharmacy, Sales Associate in a sports retailer, and most recently, Business Assistant at ELP at the University of Winnipeg. Strong cultural awareness and proven experience organizing team-building events, training sessions, and processing post-training surveys. Excellent interpersonal and communication skills, building and maintaining long-lasting positive relationships with various stakeholders, in-person and remotely, and maintaining professional and calm behaviour in fast-paced environments. Extensive knowledge of business communication, backed by an Advanced Business Management diploma and Academic English program at the University of Winnipeg. Proven experience in data gathering, interpretation, analysis, and reporting, with expert proficiency with Office Suite (Word, Excel, PowerPoint, Outlook and Teams). Able to adapt to new systems, customer relationships, e-commerce and task management. Exceptional organizational abilities, with the ability to write, review and improve strategic plans and processes. And capable of reaching goals with minimal or no supervision.
Overview
8
8
years of professional experience
Work History
Business Assistant
The University of Winnipeg
07.2023 - Current
- Provide information to prospects regarding the English Language Program courses, and streams, programs requirements, placing scores, intakes.
- Follow-up inquiries and applications to convert into registered students. Update any change in the student enrollment process
- Process high volume of registrations from Recruit, partner institutions, education agencies, or direct channels including emails, phone calls o visitors
- Generate and send student's admission documents, payments reminders and other communications
- Collect payments, cash, debit/credit cars, and confirm upcoming payments through bank transfer, flywire or internal transfer. Verified balances, allocate funds, process refunds from student accounts when needed during the student inquiry, enrollment and graduation process
- Generating, process, and send for reviewing ELP payroll.
- Coordinate individual insurance policies for international student with UW's insurance vendor.
- Support the English as an Additional Language Teacher Certificate Program, including evaluate if the applicant meet the admission requirements, follow-up applications, issue acceptance documents, graduated student after completion, and other duty related.
Administrative Assistant Internship
Broadview Academy
05.2023 - 06.2023
- Assisted to the day to day operation of the accademy.
- Assisted with coordinated team building events, scheduled instructors, updated materials and certificates, and processed student check-ins for the Training Centre
- Assisted with data entry and database maintenance, including updating and maintaining files
- Managed the website course calendar and bookings, including overseeing ongoing courses and maintaining accurate course ticket lifecycle tasks
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Monitored overdue payments to ensure accurate customer billing information.
Sales Associate
Woodcock Cycle Works
11.2022 - 05.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained a clean and organized showroom environment, restocked products, and performed essential maintenance and display bike setups to ensure an attractive and welcoming sales space.
- Customer reception and assistance with product and service information through in-store, online store, and phone calls, matching with customers' needs
- Process orders from companies' websites, including selecting and organizing orders, placing special orders as necessary, and overseeing shipping and tracking orders
- Coordinate work orders, builds, and warranties with Service staff
Socio-Cultural Monitor
The University of Winnipeg
05.2022 - 04.2023
- Developed cordial relationships with English Language Program students, helping them to improve their conversational skills and feel more confident
- Assisted in planning, organizing, and participating in socio-cultural activities, fairs, cultural events, and museums, promoting Winnipeg to international students
- Ensuring an average of 100 students' engagement per activity each Friday
- Generated detailed reports of the activities and events, including attendance lists, and pictures of the students, including student feedback.
Assistant Manager
Farmacia Bravo
03.2016 - 04.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed talent, including hiring, training and development, compensation and employee benefits, to ensure that employees received competitive pay and benefits and opportunities for professional growth
- Strategically planned and forecasted sales, integrating financial, purchasing, and payment data to ensure effective operations
- Purchased necessary pharmaceuticals and supplies, prioritizing high rotation and essential products to ensure adequate inventory and smooth operations.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
Post Degree Advanced Business Management -
PACE, The University of Winnipeg
Winnipeg, CanadaConflict Resolution- Dealing with Difficult People -
Broadview Academy
Winnipeg, CanadaAcademic English Program -
English Language Program, The University of Winnipeg
Winnipeg, CanadaBBA - Customs
Universidad De Occidente
Managua, Nicaragua12.2015
Skills
- Client Relationship Building
- Sales Support
- Budget Planning
- Payment Processing
- Multitasking Abilities
Other Education
- Basic First Aid, CPR C & AED 2022 - St. John Ambulance Manitoba, Winnipeg, Canada
- MS Office Suite (Teams, Word, PowerPoint, Excel, OneDrive, Outlook)
- Other tools: ConnectWise (CRM), Smartretailing, Recruit, College
Phone Number
431-778-6484
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Business Assistant
The University of Winnipeg
07.2023 - Current
Administrative Assistant Internship
Broadview Academy
05.2023 - 06.2023
Sales Associate
Woodcock Cycle Works
11.2022 - 05.2023
Socio-Cultural Monitor
The University of Winnipeg
05.2022 - 04.2023
Assistant Manager
Farmacia Bravo
03.2016 - 04.2021
Post Degree Advanced Business Management -
PACE, The University of Winnipeg
Conflict Resolution- Dealing with Difficult People -
Broadview Academy
Academic English Program -
English Language Program, The University of Winnipeg
BBA - Customs
Universidad De Occidente