Summary
Overview
Work History
Education
Skills
Timeline
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Manuel Barragan

Monrovia

Summary

Accomplished professional with extensive experience in the financial services industry. Highly knowledgeable in all aspects of banking operations, including loan origination, approval, and collections. Skilled in customer service, problem-solving, and financial analysis. Adept at developing and maintaining relationships with clients, staff, and other stakeholders.

Overview

9
9
years of professional experience

Work History

Branch Operations Lead

East West Bank
07.2023 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.

Loan Signing Agent

Gold Coast Notary, LLC
07.2022 - 07.2023
  • Managed a high volume of loan signings simultaneously, prioritizing tasks effectively for timely completions.
  • Cultivated strong professional relationships with clients and industry partners to generate repeat business referrals.
  • Maintained detailed records of all completed signings as well as any pending or scheduled appointments for easy reference.
  • Consistently met tight deadlines under pressure while maintaining accuracy and professionalism throughout each transaction.

Associate Personal Banker

Wells Fargo
09.2021 - 07.2022
  • Provided excellent customer experience and support to branch customers
  • Initiated quality financial wellness conversations to add value to customers relationships
  • Implement Outlook calendar to schedule appointments for new and existing customers
  • Developed and implemented strategies to increase loan applications, as well as customer satisfaction
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Lead Teller

Wells Fargo
07.2018 - 09.2021
  • Assist with scheduling and staffing of tellers
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.

Teller

Wells Fargo
08.2016 - 07.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

Associate in Science (A.S.) -

Long Beach City College
Long Beach, CA
06.2014

Skills

  • Cash Handling
  • Customer Outreach
  • Staff Management
  • Public Speaking
  • Cash Vault
  • Auditing
  • Client Relationship Management
  • Team Leadership
  • Verbal And Written Communication

Timeline

Branch Operations Lead

East West Bank
07.2023 - Current

Loan Signing Agent

Gold Coast Notary, LLC
07.2022 - 07.2023

Associate Personal Banker

Wells Fargo
09.2021 - 07.2022

Lead Teller

Wells Fargo
07.2018 - 09.2021

Teller

Wells Fargo
08.2016 - 07.2018

Associate in Science (A.S.) -

Long Beach City College

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Manuel Barragan