Manuel Ascencio
Cathedral City
Summary
Highly skilled in working well with people of all backgrounds to complete any task. Adept at building loyalty and trust between company and customer. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Driver
DoorDash
Cathedral City
03.2024 - Current
- Navigated efficiently using GPS and mapping applications.
- Maintained vehicle cleanliness and performed routine inspections.
- Communicated effectively with customers regarding delivery status.
- Adapted to changing routes and traffic conditions quickly.
- Collaborated with restaurant staff for timely order pickups.
- Followed safety protocols during deliveries to ensure compliance.
Junior Loan Processor
Oportun
Oxnard
12.2015 - 02.2024
- Reviewed and verified borrowers' income, credit reports and prepare documents for underwriting.
- Put together and executed loan documents.
- Calculated income, assets and liabilities to meet lender requirements.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Multi tasking in data entry in a fast paced environment.
Assistant Store Manager
OneMain Financial
Cathedral City
01.2022 - 05.2022
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Tracked and managed new leads and followed up on referral business.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
Front Desk Manager
Hyandae Hotel & Spa
Desert Hot Springs
01.2013 - 03.2015
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed guest check-in and check-out procedures, reservations and payments.
- Oversaw cash and credit card payment transactions at the front desk.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Video Editor/Production Assistant
InMedia Entertainment
La Quinta
01.2012 - 04.2014
- Scouted locations for various client projects and acquired permits.
- Created special effects for digital media publications and projects.
- Recruit and manage independent production specialists such as editors and graphic designers.
- Grow business through word of mouth referrals and continued production excellence.
- Oversaw day-to-day operations of independent production company specializing in creating video products for webcasting, video streaming, commercials, and special events.
- Edited and post-produced final video and audio collections for distribution.
Assistant Store Manager
GameStop
Palm Desert
02.2010 - 01.2012
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Server/Bartender
The Yard House
Rancho Mirage
01.2006 - 01.2011
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Sales Supervisor
Star Point Resort
Palm Springs
01.2004 - 12.2005
- Conducted regular performance reviews to identify training needs and areas for improvement.
- Implemented effective sales strategies to maximize product visibility in retail environment.
- Analyzed sales data to identify trends and inform decision-making for product promotions.
- Developed strong relationships with customers to drive loyalty and repeat business opportunities.
- Collaborated with marketing team on promotional campaigns to boost overall store traffic.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Education
Bachelor of Science - Political Science
Grand Canyon University
Phoenix, AZ11-2027
GED -
College of The Desert
Palm Desert, CA01.2006
Some College (No Degree) - Sociology And Psychology
Remington College - San Diego
San Diego, CASkills
- Financial Data Analysis
- Loan Closing
- Credit Reports
- Teamwork and Collaboration
- Risk Management
- Application Process Management
- Employment Verification
- Interpersonal Communication
- Document Management
- Loan Servicing
- Customer Service
- Attention to Detail
- Closing Documentation
- Verbal and Written Communication
- Credit Verification
- Microsoft Office
- Problem Solving
- Time Management
- Decision Making
- Leading Team Meetings
- Delegating Work
- Problem-Solving
- Handling Escalations
- People Skills
- Friendly, Positive Attitude
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Driver
DoorDash
03.2024 - Current
Assistant Store Manager
OneMain Financial
01.2022 - 05.2022
Junior Loan Processor
Oportun
12.2015 - 02.2024
Front Desk Manager
Hyandae Hotel & Spa
01.2013 - 03.2015
Video Editor/Production Assistant
InMedia Entertainment
01.2012 - 04.2014
Assistant Store Manager
GameStop
02.2010 - 01.2012
Server/Bartender
The Yard House
01.2006 - 01.2011
Sales Supervisor
Star Point Resort
01.2004 - 12.2005
GED -
College of The Desert
Some College (No Degree) - Sociology And Psychology
Remington College - San Diego
Bachelor of Science - Political Science
Grand Canyon University