Summary
Work History
Education
Skills
Languages
Timeline
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Manuel Arroyo

Los Angeles

Summary

Versatile and dynamic professional with a proven track record at Belmont Brewing, adept in customer engagement and staff coordination. Excelled in enhancing guest relations and operational efficiency, leveraging exceptional communication and multitasking skills. Achieved significant improvements in customer satisfaction and restaurant workflow, demonstrating a strong blend of team collaboration and detail-oriented prowess.

Work History

Host

Belmont Brewing
  • Assisted servers, food runners, and bussers to ensure the dining area was prepared for each guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Chef

Round Table
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained well-organized mise en place to keep work consistent.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Reduced food waste with strategic menu planning and inventory control techniques.

Security

Special Dispatch Inc.
  • Recommended network security standards and upgrades to management.
  • Managed database security, development and access of input systems.
  • Initiated regular penetration testing to evaluate effectiveness of security measures.
  • Designed and implemented system security and data assurance.
  • Assessed potential security risks at public events by coordinating with event organizers and implementing appropriate security measures.
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.

Education

Norwalk HighSchool School
Norwalk
06.2018

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Detail-oriented
  • Guest relations
  • Staff coordination
  • Customer engagement
  • Customer service expertise
  • Flexible and adaptable

Languages

Spanish
Native or Bilingual

Timeline

Host

Belmont Brewing

Chef

Round Table

Security

Special Dispatch Inc.

Norwalk HighSchool School

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Manuel Arroyo