Managed the profitability, growth, and retention of an assigned book of business for over 21 accounts which included both general contractors and subcontractors.
Reviewed over 150 bid documents at a time inclusive of project specifications, project blueprints/scope, project schedules, and cost estimates to make underwriting decisions within quick-turn timeframes.
Fostered and maintained relationships with external partners by regularly meeting in person with agents and brokers and contractors in formal settings and job sites to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite.
Documented underwriting decisions and provided evidence of compliance for 15 accounts with applicable regulation by analyzing credit, financial statements, compliance, title documents, and appraisals during underwriting process.
Made approval and denial recommendations by determining accurate risk levels as it pertains to Travelers bond needs. Reviewed and accessed public sector bids for various counties in Southern California with bid bonds request ranging between $10,000,000 - $20,000,000 million dollars respectively.
Senior Claims Adjuster
Travelers Insurance
03.2022 - 09.2022
Calculated and rated both temporary total disability and permanent partial disability for over 10 workers compensation accounts by analyzing medical reports and litigation documents.
Participated in over 85 telephonic and/or onsite File Reviews. Respond to the inquiries verbal and written, with a customer centric approach while meeting customer expectations for continued renewal of policies.
Conducted investigations, including, but not limited to assessing policy coverage, contacting insureds, claimants, attorneys, and other parties in a timely manner to determine compensability.
Claims Representative
Sedgwick
07.2019 - 02.2022
Processed over 130 workers compensation claims per quarter to determine compensability and benefits due on long term indemnity claims, while ensuring reserve budget accuracy.
Proposed and effectively negotiated over 25 settlements between $40,000.00 - $80,000.00 while generating costs savings for the client.
Maintained quarterly audit scores above 95% in compliance with state and industry regulations.
Managed and determined subrogation of claims, coverages, and excess funds.
Education
Bachelor of Arts - Business Administration, Finance
California State University Of Fullerton
Fullerton, CA
06.2019
Associate of Science - Business Administration
El Camino College
Torrance, CA
06.2017
Skills
Developed knowledge of labor code regulations, offsets and deductions to enhance mitigate risk
PC literate, including Microsoft Office products
Bilingual in Spanish
Excellent oral and written communication, including ability to work in a team environment
Detailed oriented with strong analytical skills in reviewing contractor's financials inclusive of a balance sheets, income statements, & cash flow statements
Proficiency in using multiple claims/underwriting systems
Preliminary experience using estimating software
Accomplishments
Vice President CSUF Finance Association
Member of the Emerging Insurance Professionals (EIP) - Orange County Chapter
Timeline
Contract Surety Underwriter
Travelers Insurance
10.2023 - Current
Senior Claims Adjuster
Travelers Insurance
03.2022 - 09.2022
Claims Representative
Sedgwick
07.2019 - 02.2022
Bachelor of Arts - Business Administration, Finance