MANU SHARMA
Brampton,Canada
Summary
To secure a challenging position that utilizes my experience, while allowing me the opportunity to grow with your business. I offer strong interpersonal skills, leadership and integrity, excellent written communication, and presentation skills with an outgoing personality. My goal is to become a valued asset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
BOSTON PIZZA
08.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant General Manager
MARY BROWN’S
04.2023 - 07.2023
- Coordinated optimal guest relations from initial contact through final checkout to boost satisfaction and brand loyalty
- Monitored and trained service team members on suggestive selling practices and continuous sales growth
- Prepared strategic and weekly forecasts and budgets, analyzed variances, and implemented corrective actions to increase average meal checks and customer visit
- Scheduled and directed staff in daily work assignments to maximize productivity
- Maximized food quality by closely monitoring shipment, preparation, and food handling by team members
- Motivate staff through acknowledgement of hard work and achievement
- Ensuring that store policies and procedures are followed
- Created a cross training program ensuring staff members were able to perform confidently and effectively in all position
- Keeping control on food as well as labour cost
- Dealing with and resolving customer complaints
- Ensuring Health & Safety and hygiene procedures & standard are maintained
- Transferring data (invoices) from paper formats into computer files or database systems
- Sort and organize paperwork after entering data to ensure it is not lost
- Type in data provided directly from customers.
ASSISTANT GENERAL MANAGER
MARY BROWN’S
09.2022 - 03.2023
- Devising and setting up objectives to boost company productivity
- Supervising, leading and motivating employees
- Helping with monitoring and tracking operating costs, budgets, and resources
- Managing daily, weekly, and monthly inventories
- Managing customer complaints and resolving their issues
- Providing training to employees
- Delegating tasks to employees
- Reporting any problems or accidents to senior management
- Create Schedules to always ensure adequate and efficient staffing
- Ensuring that store policies and procedures are followed
- Being involved in hiring process
- Ensuring that all Bank deposits are completed and confirmed with receipt from the bank
- Ensuring that all completed paperwork is sent to the Accounting Office and Clearview on Daily as well as Weekly basis.
Retail Sales Associate
Avalon Mall
03.2022 - 10.2022
- Serving customers by helping them select products
- Drives sales through engagement of customers, suggestive selling
- Responds to customers’ questions
- Assists with inventory, including receiving and stocking
- Processing payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
SHIFT SUPERVISOR
MARY BROWN’S
02.2022 - 09.2022
- Manage shifts without Supervision
- Coach, recognize, and motivate staff
- Work to reach shifts targets, control and record the wastage
- Monitor staff productivity and provide constructive feedback and coaching
- Ensure speed standards are maintained
- Following checklists for Opening, closing, daily and weekly cleaning
- Managing cash and taking daily Inventory
- Greeting all customers, making food and deliver food to guest’s tables
- Organize workflow and ensure staff understand their duties and delegated tasks.
SHIFT MANAGER
KFC
03.2021 - 02.2022
- Responsible for assigning shifts including opening and closing restaurants
- Providing directions to team members in a clear and concise way
- Being an example for team members by working hard to implement shift plans
- Encourage team to work together during shifts
- Motivating team members for friendly and good customer services
- Taking care of ordering and supplies
- Counting Tills and making bank deposits on daily basis
- Checking food quality by smelling, tasting and temperature
- Dealing with any queries effectively and professionally
- Conducting daily staff briefings to give feedback on key work-related issues
- Helping with creating the weekly crew schedule
- Checking clocked employee hours vs
- Shift records
- Taking Care of daily and weekly inventories
- Ensuring safety, health, and security rules.
TEAM MEMBER
KFC, AND TACO BELL
02.2019 - 02.2021
- Greet customer in a courteous, friendly, and professional manner
- Ensure service delivered to our customer meets contractual Key Performance Indicator (KPI’s)
- May offer additional products and/or services
- Listens attentively to customer needs and concerns
- Participate in activities designed to improve customer satisfaction and business performance
- Maintain basic knowledge of client product and/or services
- Maintaining a clean and comfortable store environment
- Quickly and accurately process order for production.
Education
General Business -
Lambton College of Toronto
Toronto, ON08.2020
Senior Secondary -
DIPS Kapurthala
India03.2018
Skills
- Self-motivated and good team player
- Ability to perform under pressure and meet deadlines
- Quick and always eager to learn new technologies
- Leadership and team working skills
- Hardworking, disciplined, responsible and detail-oriented
- Manual and computerized accounting
- Proficient in computer
- Effective communication skills
- Experience of managing people and driving business performance
Certification
- RIBO License
- Emergency first aid certificate
- Food handling certificate
- Language test certificate
Languages
English
Hindi
Punjabi
Timeline
Restaurant Manager
BOSTON PIZZA
08.2023 - Current
Restaurant General Manager
MARY BROWN’S
04.2023 - 07.2023
ASSISTANT GENERAL MANAGER
MARY BROWN’S
09.2022 - 03.2023
Retail Sales Associate
Avalon Mall
03.2022 - 10.2022
SHIFT SUPERVISOR
MARY BROWN’S
02.2022 - 09.2022
SHIFT MANAGER
KFC
03.2021 - 02.2022
TEAM MEMBER
KFC, AND TACO BELL
02.2019 - 02.2021
General Business -
Lambton College of Toronto
Senior Secondary -
DIPS Kapurthala
- RIBO License
- Emergency first aid certificate
- Food handling certificate
- Language test certificate
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