Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Manu Muraleedharan Pillai

Manu Muraleedharan Pillai

Toronto,ON

Summary

Driven Supply Chain Intern and a SAP MM Consultant with hands-on experience in procurement, and supply chain management. A proven candidate from Hero Burger and Warmth Hotel with high productivity and efficiency in the task and risk management in the business field. Excel in communication, problem solving and leadership.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Representative

Hero Burger
Toronto, ON
02.2024 - Current
  • Resolved customer complaints promptly and efficiently.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Sales Executive

Warmth Hotels
Kerala , India
12.2022 - 08.2023
  • Operated register, handled cash and processed credit card transactions.
  • Utilized CRM software to manage customer interactions and sales processes efficiently.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Used cold calling and networking to sell products and services.
  • Listened to customer needs to identify and recommend the best products and services.
  • Analysed sales space capacities based on system parameters, securing high stock availability.
  • Drove sales of company products and services by meeting with customers using a strategic and organized approach.
  • Inventory Controlling

SAP Consultant

Innoval Digital Solutions
Trivandrum, Kerala, India
06.2022 - 12.2022
  • Mapped industry-standard design patterns to the existing code base to derive the component architecture model of the system.
  • Creating and maintaining master data, info records, and purchase orders. Purchase orders.
  • Complete the creation and handling of the procure-to-pay cycle.
  • SAP MM special procurement handling in pipelining, subcontracting and consignment.

Education

Post-Graduate Certificate - Supply Chain Management

George Brown College
Toronto, ON
04-2026

Post-Graduate Certificate - International Business Management

Fleming College
Toronto, ON
04-2024

Bachelor of Arts - Tourism And Travel Management

Mar Ivanious College of Arts And Science
University Of Kerala
08-2021

Skills

  • Customer service excellence
  • Data management
  • Quality assurance
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Assertiveness
  • CRM software
  • Typing speed
  • Inbound call answering
  • Demand planning
  • Procurement processes
  • Marketing strategy
  • Teamwork and collaboration
  • Operational risk management

Accomplishments

  • I was the head boy of the school during my high school.
  • I was a member of the National Service Scheme, where we provided many services for the development of the nation, such as taking care of old people, conducting medical camps, helping the needy, and coordinating and conducting classes to motivate and develop people.

Certification

  • SAP MM Consultant
  • LinkedIn certificates on Supply Chain Management, Managing Logistics and Creating Business Plan

Timeline

Customer Representative

Hero Burger
02.2024 - Current

Sales Executive

Warmth Hotels
12.2022 - 08.2023

SAP Consultant

Innoval Digital Solutions
06.2022 - 12.2022

Post-Graduate Certificate - Supply Chain Management

George Brown College

Post-Graduate Certificate - International Business Management

Fleming College

Bachelor of Arts - Tourism And Travel Management

Mar Ivanious College of Arts And Science

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Manu Muraleedharan Pillai