Himmatbir Johal
Winnipeg,MB
Summary
Highly organized Dispatcher Manager with relevant experience in coordinating logistics, managing teams, and streamlining dispatch operations. Possess strong skills in critical thinking, problem-solving, and communication. Have demonstrated ability to improve efficiency, resolve conflicts, and ensure customer satisfaction in previous roles.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
CHT
Winnipeg, Manitoba
05.2017 - Current
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Organized routes for drivers to maximize efficiency.
- Trained new staff members in proper dispatch procedures.
- Developed policies for driver safety and customer service.
- Negotiated contracts with vendors to reduce costs associated with shipping materials.
- Ensured that all vehicles met DOT standards for safety inspections.
- Managed a team of 20 dispatchers, providing guidance and support as needed.
- Resolved customer complaints regarding shipment delays or damages promptly.
- Provided timely updates to customers about their orders or deliveries.
- Coordinated communication between warehouse personnel, customers, and drivers via phone or radio transmissions.
- Utilized GPS systems to track vehicle locations in real time.
- Implemented software solutions to streamline dispatch operations.
Truck Driver
Loomis
Saskatoon, Saskatchewan
03.2014 - 04.2017
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
Education
Bachelor of Hospitality And Tourism Management - Tourism And Hospitality
University of Guelph
Guelph, ON05-2017
Skills
- Employee Training
- Route Planning
- Incident Reporting
- Scheduling expertise
- Daily reports
- Labor cost control
- Fleet maintenance
- Workflow Planning
- Schedule Coordination
- Fleet dispatching
- Employee time records
- DOT Compliance
- Budgeting and financial management
- Staff Training and Development
- Strong leadership
- Phone dispatch
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Dispatcher Manager
CHT
05.2017 - Current
Truck Driver
Loomis
03.2014 - 04.2017
Bachelor of Hospitality And Tourism Management - Tourism And Hospitality
University of Guelph
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