Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Manu Brar

Brampton,ON

Summary

Customer service professional with extensive experience at Concentrix, specializing in technical issue resolution and customer satisfaction enhancement. Proven skills in call handling and effective communication, with a track record of developing training materials and improving service processes as Customer Service Supervisor. Committed to delivering seamless client experiences and fostering strong relationships.

Overview

11
11
years of professional experience

Work History

Customer Service Representative - Access Peel

Region of Peel
Brampton, Ontario
05.2022 - Current
  • Respond to telephone calls and direct public inquiries with respect to regional programs.
  • Provide clients with information and documentation pertaining to regional programs and services.
  • Responsible for selling corporate gifts, PAMA store items, regional publications, and recycling boxes.
  • Provide a receipt of payment for various regional services, such as water and sewer charges, TransHelp services, large metal item appointments, and the admissions, memberships, and registrations for PAMA.
  • Acknowledge receipt, reconcile, and deposit all payments; maintain accurate records, and serve as the contact point for small courier packages.

Customer Service Supervisor

Surprize Enterprize
Mississauga, Ontario
09.2020 - 10.2022
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.

Technical Support Representative

Concentrix
Niagara Falls, Ontario
04.2019 - 05.2020
  • Served as the first point of contact for incoming technical service calls and emails.
  • Identified and resolved technical issues with computer hardware, software, and networks.
  • Gathered customer and technology information to determine the technical support level.
  • Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Provide training to users on new hardware or software, or to support existing software and hardware.
  • Delivered remote assistance for technical issues using screen sharing.
  • Guided customers through step-by-step solutions in a clear and concise manner.

Front Desk Receptionist

Econolodge
Niagara Falls, Ontario
03.2019 - 04.2020
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Handled sensitive information in a confidential manner.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.

Front Desk Receptionist

Richmond Laser Skin Care Centre
Winn, Manitoba
10.2014 - 12.2018
  • Answered phone inquiries and provided information to callers, or transferred calls to appropriate individuals. ·
  • To create, maintain, and enter client information into databases. Managed all customer inquiries by phone and in person.
  • Provided information on laser services, prices, and current promotions.
  • Processed customer payments and handled transactions made by cash, credit, or debit.
  • Ordered and purchased products and equipment used during laser.

Sales Associate

Dollarama
Winnipeg, Manitoba
04.2017 - 11.2018
  • Providing excellent customer service by assisting shoppers, ensuring a positive experience, welcoming customers, and guiding them through the store.
  • Restocking shelves, maintaining organized displays, and managing inventory levels according to company standards.
  • Operating cash registers to process transactions accurately and efficiently. ·
  • Keeping the store clean, organized, and safe for customers and staff.
  • Working collaboratively with team members in a fast-paced environment.

Cashier/ Cook

McDonald's
Winnipeg, Manitoba
05.2014 - 11.2018
  • Greeting guests, taking orders, and processing payments using cash registers and point-of-sale (POS) systems.
  • Extensive experience in a fast-paced, multi-tasking customer service environment.
  • Assembling food orders, preparing drinks, and managing dine-in, take-out, and delivery orders.
  • Cleaning and maintaining kitchen equipment, ensuring food safety standards are followed.
  • Offered customers carry-out service at completion of transaction.

Education

Master of Science - Information Technology

SMU
INDIA
05-2013

Skills

  • Call handling
  • Data entry
  • Customer relationship management
  • Effective communication
  • Call center procedures
  • Verbal and written communication
  • Product and service solutions
  • Critical thinking
  • Billing adjustments and refunds

References

References available upon request.

Timeline

Customer Service Representative - Access Peel

Region of Peel
05.2022 - Current

Customer Service Supervisor

Surprize Enterprize
09.2020 - 10.2022

Technical Support Representative

Concentrix
04.2019 - 05.2020

Front Desk Receptionist

Econolodge
03.2019 - 04.2020

Sales Associate

Dollarama
04.2017 - 11.2018

Front Desk Receptionist

Richmond Laser Skin Care Centre
10.2014 - 12.2018

Cashier/ Cook

McDonald's
05.2014 - 11.2018

Master of Science - Information Technology

SMU

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Manu Brar