Manu Biju Raj
Ottawa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Firehouse Subs
07.2023 - Current
- Ensuring that health & safety and hygiene procedures are maintained.
- Having in-depth knowledge of all menus.
- Responsible for training and developing staffs
- Dealing and resolving customer complaints and concerns.
- Managed restaurant supplies, control costs and minimize waste, and nurture positive working environment.
- Control costs and expenditures through detailed analysis of appropriate purchasing and inventory.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Food Service Supervisor
Pizzaria unlimited
09.2021 - 06.2023
- Ensure that all restaurant policies, procedures, guidelines, and training programs are followed and completed on timely basis.
- Achieve company objectives in sales, service, sanitation, and cleanliness through training of employees and creating positive, productive working environment
- Monitor food preparation methods, portion sizes, garnishing, and presentation of food to ensure that food is prepared and presented in acceptable manner.
- Ensure health and safety of restaurant, employees and customers according to state and municipal food regulations.
Customer Value Associate
Walmart
09.2020 - 09.2021
- Followed company policies and procedures
- Showed integrity and ethical behavior in all work situations.
- Maintained merchandise presentation by stocking and rotating merchandise, removing damaged or outdated goods, setting up, cleaning and organizing products displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
- Provided customer service by acknowledging customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns and promoting products and services, while maintaining safe shopping environment.
Education
Diploma - Computer programming
Algonquin College
Perth, ON04.2021
Secondary School - Higher Secondary
S.K.M Higher Secondary School
Kottayam, Kerala03.2018
Skills
- Ability to remain calm under pressure
- Leadership skills
- Communication skills
- Problem solving
- Time management
- Refined customer service skill
Certification
- CPR Certification, 07/01/23, Present
- Food Handler Certification, 07/01/23, Present
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Limited Working
Timeline
Food Service Supervisor
Firehouse Subs
07.2023 - Current
Food Service Supervisor
Pizzaria unlimited
09.2021 - 06.2023
Customer Value Associate
Walmart
09.2020 - 09.2021
Diploma - Computer programming
Algonquin College
Secondary School - Higher Secondary
S.K.M Higher Secondary School
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