Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Manu Bhardwaj

Scarborough,ON

Summary

Customer service & team leader specialist Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Sales Associate

Canadian Warehouse Outlet, Septrmber
09.2020 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Senior Associate and Complaint Handler

Exl Services.com
01.2017 - 11.2019
  • Sole customer complaint manager achieving 100% complaint resolution settlement audit, and maintained this score up until resignation
  • Increased company revenue by reducing employee training time by 33% under personal mentorship
  • Compiled and presented complaint data to teammates Selected by superiors to be Net Data Score representative
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Trained and supported new team members, maintaining culture of collaboration
  • Served as liaison, facilitating communication between management and associates.

Senior Travel Sales Consultant

India Fares Hub
05.2015 - 08.2016
  • Maintained a consistently high sales margin by putting the clients first Monitored employee calls
  • Provided international clients with accurate industry information in English
  • Increased company profits by initiating sales ideas, such as suggesting car rentals to clients
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Customer Relations Officer

Anand Mobile
04.2014 - 04.2015
  • Handled high-volumes of calls from both customers and retailers
  • Increased company’s market-reach by being the sole English-speaking employee
  • Created charts for employees using Excel to pass on sales leads

Client Technical Support Associate

Dell International Services
03.2013 - 04.2014
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Managed over 30 customer calls per day.

Education

Computer System Technician - Computer Networking

Centennial College
Toronto
09.2022

High School Diploma -

Dl DAV Pitampura
Delhi
04.2004

Skills

  • Computer System Diagnostics Software
  • Product and Service Sales
  • Cash Handling Accuracy
  • Shipment Processing
  • Cash Register Operation
  • Verbal Communication
  • Money Handling

Accomplishments

  • Supervised team of 7staff members.
  • Resolved FOS complaints with 100% accuracy.
  • Awarded awarded a star employee of the a month for achieving 100% accuracy.
  • Received CEO award for excellent overall performance for the year 2018 and 2019.

Timeline

Sales Associate

Canadian Warehouse Outlet, Septrmber
09.2020 - 05.2023

Senior Associate and Complaint Handler

Exl Services.com
01.2017 - 11.2019

Senior Travel Sales Consultant

India Fares Hub
05.2015 - 08.2016

Customer Relations Officer

Anand Mobile
04.2014 - 04.2015

Client Technical Support Associate

Dell International Services
03.2013 - 04.2014

Computer System Technician - Computer Networking

Centennial College

High School Diploma -

Dl DAV Pitampura

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Manu Bhardwaj