Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manu Balan

Kamloops

Summary

Professional with experience in logistics and transportation, bringing strong problem-solving skills and attention to detail. Effective in coordinating routes, ensuring timely deliveries, and maintaining high standards of customer satisfaction. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Skilled in navigating various delivery systems, managing time efficiently, and communicating with clients and team members.

Overview

3
3
years of professional experience

Work History

Delivery Courier

HPDS COURIER
01.2025 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
  • Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.

Security Guard

BalckBird Security
01.2023 - 05.2023
  • Conducted regular patrols to deter and detect any suspicious activities.
  • Collaborated with local law enforcement when necessary to enhance security measures.
  • Reported incidents and hazards to management for appropriate action.
  • Responded to alarms and emergencies to maintain order and safety.
  • Documented daily activities and observations to maintain accurate records.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Guard

Hundal Protection Service
06.2022 - 12.2022
  • Conducted regular patrols to deter and detect any suspicious activities.
  • Collaborated with local law enforcement when necessary to enhance security measures.
  • Inspected and secured entry points to prevent unauthorized access.
  • Reported incidents and hazards to management for appropriate action.
  • Responded to alarms and emergencies to maintain order and safety.
  • Completed full building and grounds patrols to spot and investigate concerns.

Shift Supervisor

Co oP Gas Station
06.2024 - 12.2024
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Senior Sales Associate

7-Eleven
10.2021 - 01.2023
  • Analyzed sales trends to identify opportunities for improvement.
  • Enhanced store appearance with visual merchandising standards.
  • Conducted product demonstrations to boost customer interest.
  • Increased customer satisfaction by providing personalized product recommendations.
  • Developed strong relationships with customers for repeat business and referrals.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

Bachelor of Arts - Accounting And Finance

MAHATMA GANDHI UNIVERSITY
INDIA
08-2018

Skills

  • Punctuality
  • GPS technology
  • Load organization
  • Route planning
  • Vehicle maintenance
  • Working independently
  • Customer service
  • Valid Driver's license
  • Time management
  • Package delivery and Pick-up
  • Loading and unloading
  • Excellent driving skills
  • Heavy lifting
  • Clean driving record
  • Delivery management
  • Package handling
  • Delivery documentation
  • GPS and route planning
  • Safety protocols

Languages

English
Native or Bilingual

Timeline

Delivery Courier

HPDS COURIER
01.2025 - Current

Shift Supervisor

Co oP Gas Station
06.2024 - 12.2024

Security Guard

BalckBird Security
01.2023 - 05.2023

Security Guard

Hundal Protection Service
06.2022 - 12.2022

Senior Sales Associate

7-Eleven
10.2021 - 01.2023

Bachelor of Arts - Accounting And Finance

MAHATMA GANDHI UNIVERSITY

Similar Profiles

CREATE PROFILE
Manu Balan