Manthandeep Dhillon
Winnipeg,Canada
Summary
Experienced Patrol Officer/Security Professional with over 5 years of experience in the industry. Excellent reputation for resolving problems, interpersonal communication with patients, staff and visitors, and responding to situations/emergencies quickly and effectively as well as being organized with report writing, note taking and communicating information.
Overview
15
15
years of professional experience
Work History
Patrol Officer PO1
Health Sciences Centre
Winnipeg, MB
04.2018 - Current
- Patrols buildings and property of the Health Sciences Centre to create a safe and secure environment for patients, staff and the visiting public. Ensures that laws, rules and regulations of the Health Sciences Centre are enforced in a prudent and reasonable fashion as they apply to Security, Fire Safety and both vehicular and pedestrian traffic. Detects and deals with unlawful acts. Assists medical/nursing staff when requested and directs and assists visitors throughout the facility. Ensures that an accurate record of activities of duty is maintained and that all incident reports are properly documented to ensure proper investigative action is taken. Ability to work 2 week 12 hour day/night rotations.
- Yearly HSC Use of Force training taught at the Winnipeg Police Service Training Academy which included self defense tactics, Criminal Code of Canada knowledge, use of handcuffs, pain compliance techniques and physical escorting techniques in which an individual is actively resisting.
- Responding to calls to service in both routine and emergency situations which include; Code White (Violent Incident) Code Red (Fire/Smoke Alarm), Enforcing Petty Trespassing Act notifications, conducting well-being checks,providing safe walks, assisting medical staff with agitated patients using verbal de escalation skills, enforcing hospital policies and escorting unwanted visitors off property for causing disturbances, trespassing or other unlawful acts.
- Under the Mental Health Act: conducting patient escorts to the Psych Health Centre, searching psych health patients and their rooms for suspected contraband or sharps, conducting patient watches, assisting medical staff in administering ordered medications on involuntary patients, physically escorting violent/threatening patients into mental health observation rooms and applying bed restraints to involuntary patients deemed mentally incompetent, at risk to themselves or others under the Mental Health Act.
- Additional training as a Monitor Room Operator monitoring and the use of CCTV cameras, call taking and dispatching Patrol Officer's, door access control and screening of visitors after hours, alerting Supervisor of fire alarms, security fixed point and personal alarms and where they are being signaled from.
Park Patrol Officer RO1
Manitoba Department of Natural Resources and Northern Development
Grand Beach, Manitoba
05.2022 - 09.2022
- Works under the direction of a Park Patrol Captain. Responsible for promoting compliance with the rules and regulations of campgrounds and other public areas for the purpose of ensuring safety, security and enjoyment of the public. Investigate violations and complaints, gather evidence, prepare court documents, issue written warnings and offence notices. Provide visitor services and may perform maintenance tasks. Carried out other resource related duties such as angler checks, problem wildlife control and back country patrols.
- Completion of the Seasonal Officer Orientation Course which included Defensive Tactics training, use of Sabre Red OC spray, use of ASP Baton, use of two-way radio communication, use of handcuffs, criminal code as well as multiple provincial acts and park rules and regulations knowledge.
Mobile Patrol Security Officer / Dispatcher
Impact Security Group
Winnipeg, MB
08.2017 - 04.2018
- As Dispatch personnel: Receive requests fo emergency assistance or service, operate radio equipment, dispatch personnel as required by emergency situations, advise vehicle operators of traffic or other problems, schedule assignments and co-ordinate activities of vehicle operators, crews and equipment, handle wake-up calls,follow up on issues with work orders and maintain vehicle operator work records.
- As a Mobile Patrol Officer: Conduct vehicle patrols in marked Impact Security Group SUV's at predesignated times or on a random basis on sites. If anything is found out of the ordinary at the site it is dealt with situational based and on agreed standard operating procedures.
Flight Attendant
Air Canada
Vancouver, BC
03.2015 - 05.2016
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Letter Carrier
Canada Post
Winnipeg, Manitoba
05.2014 - 03.2015
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Operated vehicles and equipment to transport packages and mail pieces.
- Provided prompt mail delivery to businesses and residences on specified route.
Customer Service Representative
TD Canada Trust
Winnipeg, MB
07.2009 - 08.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
Education
Certificate of Graduation
First Responder Academy - Online
03-2024
Child Psychology Online Diploma
ICS Canada - Online
04.2021
Law Enforcement Diploma
Northwest Law Enforcement Academy
Winnipeg, MB06.2017
International Sports Sciences Association
OnlineSkills
- Canadian Red Cross: First Aid & CPR/AED Level C (2021)
- Canadian Firearms Safety Course (2016)
- Canadian Restricted Firearms Safety Course (2016)
- San'yas: Indigenous Cultural Safety Training Certificate (2019)
- Health Sciences Centre Winnipeg: Qualified Person's Mental Health Training (2019)
- Languages Fluent: English, Punjabi, Hindi
- Languages Basic: Urdu
Hobbies
- Weight Training
- Running
- Brazilian Jiu Jitsu White belt at Winnipeg Academy of Mixed Martial Arts (WAMMA)
Timeline
Park Patrol Officer RO1
Manitoba Department of Natural Resources and Northern Development
05.2022 - 09.2022
Patrol Officer PO1
Health Sciences Centre
04.2018 - Current
Mobile Patrol Security Officer / Dispatcher
Impact Security Group
08.2017 - 04.2018
Flight Attendant
Air Canada
03.2015 - 05.2016
Letter Carrier
Canada Post
05.2014 - 03.2015
Customer Service Representative
TD Canada Trust
07.2009 - 08.2013
Certificate of Graduation
First Responder Academy - Online
Child Psychology Online Diploma
ICS Canada - Online
Law Enforcement Diploma
Northwest Law Enforcement Academy
International Sports Sciences Association