Amelia
Manthan Modi
Tool Bay Coordinator, ASD-Transport Canada
Ottawa,ON
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated Aviation professional with history of meeting company and Airlines goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Organized Duty Manager adept at maintaining compliance with airline policies and airport safety standards. Looking to secure growth-oriented opportunity and utilize 7+ years of experience in airfield operations. Well-versed in cargo staging protocols and crew leadership.
- Excellent leadership and problem-solving abilities developed over 7 years' experience loading, unloading and servicing inbound and outbound aircraft. Capable trainer and coach with a motivational approach.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Tool Bay Coordinator
ASD, Transport Canada
2024.05 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Gathered and organized materials to support operations.
Ramp Operations Manager
Swissport International
2023.08 - 2024.05
- Improved ramp operations efficiency by streamlining processes and implementing new procedures.
- Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
- Optimized staffing levels during peak hours by analyzing schedules and adjusting resources accordingly.
- Streamlined baggage handling processes, reducing delays in luggage delivery to passengers.
- Coordinated emergency response efforts during incidents on the ramp area, ensuring timely resolution while minimizing impact on overall operations.
- Assisted in the development of annual budgets for the Ramp Operations department, ensuring financial targets were met.
- Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
- Implemented cost-saving measures while maintaining high-quality service standards for airlines and passengers.
- Established strong working relationships with airline representatives to facilitate smooth coordination of daily operations.
Duty Manager Ramp Operations/SSTO
Menzies Aviation International
2021.12 - 2023.07
- Menzies Train The Trainer(SUNWING & FLAIR)
- Develop, manage and propose measures for improvements and efficiencies of products, staff and service
- Work closely with Planning department to assure efficient staffing
- Preparation of budget for Airside department and ensuring efficient use of financial and material resources
- Solve operational problems while ensuring excellent and smooth day-to-day operations
- Participate in the recruitment process and implement measures, which shall ensure the most effective training & development, performance & potential and relevant successful plan
- Assure efficient communication and collaboration of team
- Develop and maintain procedures for purpose that operation is carried out in accordance with laws and regulations
- To establish and maintain effective relationships with appropriate customer and Airport Company representatives, and other relevant bodies to ensure that all commercial opportunities are fully exploited
- Ensure rules of engagements are in line with SLA's and that it is monitored for continual improvements
- Build good working relationships with third party providers
- Ensure all staff comply with company safety standards
- Ensure that all staff fully understand that safety is number one priority for company
- Create and sustain a safe working environment and culture. Ensure all staff comply with the Health & Safety regulations
- Ensuring that daily audits take place in all areas of operation including but not limited to:
Service Level Agreements
Product delivery
Safety/equipment
Uniform standards
Customer service delivery - Participate in team objectives and relevant projects at station
- Undertake other reasonable duties, as and when deemed necessary
- Developed team communications and information for meetings
Ramp Supervisor and Casual Duty Manager
MaintAir aviation Services
2021.04 - 2021.11
- Supervisor/Duty Manager is an accountable BTW position that will work under the direction of the General Manager (BTW) and/or MaintAir Management Team and/or Owner(s) to ensure all aspects of aircraft handling are completed according to specific company policies & procedures
- Supervise sorting, loading, unloading baggage and cargo from flights as per air carrier policy
- Manage varying amount of flights per shift (20-25)
- Engage work team of up to 30 people to meet Service Level Agreements and carrier policies
- Propel and engage new team members through direct mentorship and hands-on training
- Advise management of no-show or late team members and productivity issues
- Manage shift schedule and address no-shows, late, sick calls, including replacement team members
- Delegate tasks as required; Manage downtime productivity with team
- Delegate flight duties, per flight and ensure accountability
- Be hands-on and work with team ensuring safety and efficiency are priority
- Complete necessary FOD Walks, Pre/Post Flight Briefings, Workplace inspections etc
- Sort, load, unload baggage and cargo from flights
- Maintain GSE as per standards
- Field Of training undergone at Maintair aviation
- Supplies and Inventory management
- Monthly Grooming ordering responsibility
- GSE Management
- AIR CANADA Ground handling Training.Q400,D-300,A320s,CRJ900
- Training & Safety co-ordination
- Charter Trained
- Deice ( ON CALL)
- CYTS/CYOW/CYQT AVOP/RAIC Procedures.
Operations Dispatch Supervisor
Excel Flight Training Institute
2019.10 - 2021.03
- Managing daily schedules of flights
- Maintaining PA28-161,181 fleet
- Record keeping of particular Inflight documents according to Transport Canada standards
- Scheduling Flight tests/Checkrides
- Weather warning and safety derivatives announcements
- Follow CYQL Airport procedures
- Follow up with Transport Canada Regarding documentations
- CofA Renewals
- Cleaning, Maintaining, Organizing hanger
- Private Pilot licence completion.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Airport Ramp Supervisor
Menzies Aviation
2018.09 - 2019.09
- Menzies Train the Trainer
- Ramp Supervisor
- (West jet & Menzies) Casual Ramp Lead
- Responsible for day to day operational performance, safety, security and customer satisfaction of product through effective support and management of delivery areas
- Responsible for ensuring airlines product is delivered consistently to demanding service level standards and on time performance targets to Customer Airlines
- Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy
- Establish and maintain safe working environment for employees and customers to comply with Company policy and health, safety and security regulations, while promoting “Safety First”-culture
- To follow all processes involved in “Triple A” Regulations
- To understand and operate all equipment safely, effectively and correctly and in line with relevant training given
- Ensure tasks are performed in accordance with Company and Airlines specific procedures and policies
- Training co-ordination imposed by Company and Airlines as per job role
- Field of Training undergone at Menzies Aviation Services
- AVOP YOW procedures
- Sabre live flight Management System
- I-Auditor systems
- West jet and Menzies safety Audits
- CPR first aid- AED
- Train-the-Trainer ground handling.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
- Onboarded new temps by entering employee information into systems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Ramp Lead Agent
MaintAir Aviation Services LTD, CYQT
2016.09 - 2018.08
- CargoJet Trained
- Field of Training undergone at Maintair Aviation Services
- Ground handling for major Airlines includes WESTJET & WESTJET ENCORE, PORTER, and NORTHSTAR Aircrafts and Fleet
- Detail Deep Grooming experience
- Fully trained for De-icing operations under company norms (Westjet , Porter, Air transat, Sunwing )
- Technically aware of bombardier Q-400, Dash 8 Q-300, Boeing 737 series aircrafts
- Complex ground handling operations of ramp
- Awareness of Rules and Regulations for ground operations and safety
- Health and safety representative for below wing operations
- Baggage Claiming/Baggage agent
- Airport operations conducted in relevant conditions
- Maintaining cabin environment clean and airworthy
- Working with Ground servicing equipment and services
- AVOP (airside vehicle operators permit) holder
- Trained lead for Air Transat and Sunwing airlines for charter flights
- Fall protection training.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Transferred luggage from aircraft to collection areas safely using equipments.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated ground crew activities to complete objectives on schedule.
Education
Diploma - Mechanical Engineering
Gujarat TechnologicalUniversity
Ahmedabad, IndiaAdvance Diploma - Aerospace Manufacturing Engineering
Confederation College
Thunder Bay, ONAirline Commercial Pilots License - Airline And Flight Operations Commercial Pilot (Fixed-Wing Option)
Select Aviation
Gatineau, QC 2022.11 - Current
Skills
- 5+ Years within Flight operations Mainline.
Worked with 6+ Major Canadian Air Carriers.
5+ Years of customer relation experience.
2+ years of Deice Experience.
4+ Years of Training and Managerial Superintendence.
Aviation and transportation Thorough Knowledge
Managing multiple airline
Additional Information
- RESTRICTED AREA PASS HOLDER (RAIC-Transport Canada)
- Airport Radio License Authorized
- AVOP "DA" Holder.
- Transport Canada Private pilots License
Software
Citrix
Airline's Choice
Microsoft Teams
Microsoft Office
Kronos Payroll software
Languages
Gujrati
Excellent
Hindi
Excellent
Punjabi
Good
English
Excellent
Interests
737NG Cockpit Simulator Development and research
Timeline
Tool Bay Coordinator
ASD, Transport Canada
2024.05 - Current
Ramp Operations Manager
Swissport International
2023.08 - 2024.05
Airline Commercial Pilots License - Airline And Flight Operations Commercial Pilot (Fixed-Wing Option)
Select Aviation
2022.11 - Current
Duty Manager Ramp Operations/SSTO
Menzies Aviation International
2021.12 - 2023.07
Ramp Supervisor and Casual Duty Manager
MaintAir aviation Services
2021.04 - 2021.11
Operations Dispatch Supervisor
Excel Flight Training Institute
2019.10 - 2021.03
Airport Ramp Supervisor
Menzies Aviation
2018.09 - 2019.09
Ramp Lead Agent
MaintAir Aviation Services LTD, CYQT
2016.09 - 2018.08
Diploma - Mechanical Engineering
Gujarat TechnologicalUniversity
Advance Diploma - Aerospace Manufacturing Engineering
Confederation College
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