Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Manthan Miroliya

Toronto,ON

Summary

Dynamic Receptionist and Greeter with more than 3 experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

People Greeter/Customer Service Representative

Loblaws
05.2023 - Current
  • Enhanced customer satisfaction by providing warm welcomes and efficiently directing them to their desired locations.
  • Supported store security by monitoring visitor activity and reporting any suspicious behavior to management.
  • Assisted customers with special needs, ensuring a comfortable and inclusive shopping environment for all guests.
  • Contributed to a positive store atmosphere by maintaining a consistently friendly and approachable demeanor.
  • Managed high-traffic periods effectively, smoothly directing large groups of customers through the store entrance without delays or confusion.
  • Collaborated with team members to maintain an organized entrance area, promoting a clean and inviting first impression for visitors.

Receptionist

Taj Skyline
10.2019 - 03.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Collected payments, processed transactions and updated relevant records.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.


Housekeeping and Laundry Attendant

ITC Hotels
01.2019 - 09.2019
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Supported hotel sustainability efforts through responsible waste disposal and recycling initiatives as part of daily duties.
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.

Education

BBA - Business Management And Finance

Seneca College of Applied Arts And Technology
North York, ON
09.2026

Associate of Arts - Hospitality Services Management

S.D. Jain Modern College
Surat, India
09.2021

Skills

  • Guest Relations
  • Customer Service
  • Professional Appearance
  • Team collaboration
  • Public speaking
  • Strong interpersonal skills
  • Time management
  • Conflict resolution
  • Telephone etiquette
  • Asset Protection

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working

Affiliations

  • Driving, Cooking, Cricket, Football

Timeline

People Greeter/Customer Service Representative

Loblaws
05.2023 - Current

Receptionist

Taj Skyline
10.2019 - 03.2023

Housekeeping and Laundry Attendant

ITC Hotels
01.2019 - 09.2019

BBA - Business Management And Finance

Seneca College of Applied Arts And Technology

Associate of Arts - Hospitality Services Management

S.D. Jain Modern College

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Manthan Miroliya