MANTHAN KAKADIA
Whistler,BC
Summary
Seeking a position to utilize skills and abilities in the corporate world that offers professional growth while being resourceful innovative and flexible. AND To work under the experts of the field while gaining knowledge from them to build a better future foundation Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Room Dining Captain
Fairmont Chateau Whistler
01.2022 - Current
- Guest complain handling and resolving the issues in best possible way
- Order taking and sharing my knowledge of food menu and wines to the guest
- Ensure prompt and efficient deliver of food and bevrages to the guest’s room
- Maintaing standard of food service quality and proper food tempetures while delivering
- Being a teamplayer and assisting both senior and junior teammates at their tasks
- Taining new staffs and teaching them about proper food service standards and menu
- Ensuring guest stay experiece to top notch by turning moments into memories.
Delivery Expert
Domino’s Pizza Whistler
12.2018 - 02.2023
- Order taking and payment handling
- Guest service- handling complains and solving it
- Guest food order deliveries
Dining Server
Fairmont Chateau Whistler
05.2020 - 01.2022
- Assisting guest regarding menu items in an informative and helpful way while order taking
- Delivering food and beverage to guest room while following proper standards and ethics of privacy of the guest
- Setting up service trolley and clearance of used one from guest room
- Participate on opening/closings, setups and windup and ensure overall service ambiance
- Maintaining food safety and hygiene
- Always follow telephone etiquette while speaking to a guest over the phone.
Food & Beverage Server
Legs Diamond Whistler
06.2020 - 12.2020
- Guest Services- Welcoming, Escorting,Hosting
- Order taking and payment handling
- Guest complain handling and resolving it
- Running and Buzzing guest orders
Food & Beverage Server
Nita Lake Lodge Whistler
10.2019 - 10.2020
- Guest Services- Welcoming, Escorting,Hosting
- Order taking and payment handling
- Guest complain handling and resolving it
- Running and Buzzing guest orders
Banquet Server
Fairmont Chateau Whistler
05.2018 - 03.2020
- Multitasking and performing activities like passing food and Beverages
- Setting up and breaking down for the events and functions
- Runing food and beverages and maintaining standards of the service
- Ensuring the inventories to the standard of service available
- Coordinating with other colleagues in achieving goals.
Validation and Ticketing, Whistler Blackcomb Ski
12.2018 - 04.2019
- Resort
- Greeting customers
- Assisting customers with special needs
- Helping customers with the modification or cancellation of their existing reservations
- Accepting payments from the customers.
Supervisor
Tim Horton’s Whistler
05.2018 - 11.2018
- Train, orientate and monitor new team member
- Cash handling
- Inventory Management and handling employee’s requirements.
Supervisor
Williams Fresh Cafe
10.2016 - 05.2018
- Responsible for stock administration and association, supervision and administration of collaboration
- Displayed administrative aptitudes through fund and finance administration and bookkeeping administrations
- Received acknowledgment for giving superb administration from both the clients and administration alike.
Housekeeping Attendant
The Rimrock Resort Hotel
04.2017 - 08.2017
- Consistently offered professional, friendly and engaging service
- Cleaned all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, vacuuming, dusting, bathroom cleaning, replenishing room with supplies
- Sign in and out master keys daily
- Maintained proper usage of cleaning supplies and equipment
- Followed departmental policies and procedures and service standards
- Other duties as assigned.
Restaurant Manager
The Kinara Village Restaurant
06.2015 - 07.2016
- Reported directly to the Owners of the restaurant
- Conducted morning and evening briefings to collectively resolve the problems faced during operational hours
- Introduced new menu dishes and imported liquor in the menu and explained to other colleagues
- Maintained stocks /Inventory.
Food and Beverage Server
GVK Lounge, Mumbai International Airport
06.2014 - 03.2015
- Welcomed and greeted guests in to the lounge in a warm, courteous and professional manner
- Informed guests about all the facilities and amenities provided by the lounge
- Able to assist guests with specific requests in the lounge
- Offer guests their choice of drinks and food from the buffet area
The Leela Kempinski hotel
12.2012 - 05.2013
Education
Post Graduate certification - Tourism Operations Management, Studies
Fanshawe College
London, OntarioBachelors - Science
Kohinoor College
Skills
- Skills and Interests
- Critical Thinking, Ability to Understand and Improve Human Relationships
- Interact well with Diverse Cultures/Groups
- Efficient in group building and inspiration works out
- Designed and assessed deals calls and advertising methods through innovative client commitment and substance administration
- Comfortable working in a client driven business condition
- Proficient in setting and accomplishing deals targets and objectives
- Possesses solid Financial Accounting and Management abilities
- Administered stock administration and association easily
- Identified business needs and assessed business techniques for the accomplishment of reliable consumer loyalty
Additional Information
- Immigration Status: Permanent Resident
Timeline
Room Dining Captain
Fairmont Chateau Whistler
01.2022 - Current
Food & Beverage Server
Legs Diamond Whistler
06.2020 - 12.2020
Dining Server
Fairmont Chateau Whistler
05.2020 - 01.2022
Food & Beverage Server
Nita Lake Lodge Whistler
10.2019 - 10.2020
Delivery Expert
Domino’s Pizza Whistler
12.2018 - 02.2023
Validation and Ticketing, Whistler Blackcomb Ski
12.2018 - 04.2019
Banquet Server
Fairmont Chateau Whistler
05.2018 - 03.2020
Supervisor
Tim Horton’s Whistler
05.2018 - 11.2018
Housekeeping Attendant
The Rimrock Resort Hotel
04.2017 - 08.2017
Supervisor
Williams Fresh Cafe
10.2016 - 05.2018
Restaurant Manager
The Kinara Village Restaurant
06.2015 - 07.2016
Food and Beverage Server
GVK Lounge, Mumbai International Airport
06.2014 - 03.2015
The Leela Kempinski hotel
12.2012 - 05.2013
Post Graduate certification - Tourism Operations Management, Studies
Fanshawe College
Bachelors - Science
Kohinoor College
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