Mantesinot Doko
Edmonton,AB
Summary
Experienced Customer Service agent and sales roles. Excellent communication and problem-solving skills.
I am well-organized team player who is committed and passionate to my work. I am a quick learner who is able to grasp new concept and also work with less or no supervision.
I am highly organized and motivated.
I am experienced in customer service relations in both high and low volumes.
I am extremely comfortable learning or interesting with new technologies.
Overview
3
3
years of professional experience
Work History
Gateway Mall
cashier
Nairobi, Nairobi County
05.2023 - 11.2023
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
Customer Service Agent
Majorel Kenya
Nairobi, Nairobi County
01.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Store Manager
Junction mall
Nairobi, Nairobi County
02.2021 - 12.2021
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
Some College (No Degree) - Business Management
Africa International Univesity
Nairobi, KenyaSkills
- Customer Service Management
- Data Management
- Goal Setting
- Problem-solving abilities
- Self Motivation
- Staff Management
Personal Information
Title: Customer service agent and Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Gateway Mall
cashier
05.2023 - 11.2023
Customer Service Agent
Majorel Kenya
01.2022 - 03.2023
Store Manager
Junction mall
02.2021 - 12.2021
Some College (No Degree) - Business Management
Africa International Univesity
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