Summary
Overview
Work History
Education
Skills
Certifications and Licenses
Timeline
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Mantej Kharoth

Surrey,BC

Summary

Hardworking Car Salesman with a demonstrated track record of efficiently communicating and negotiating successful sales. Proficient in building strong customer relationships and providing exceptional service. Eager to leverage my skills and enthusiasm to drive sales success and customer satisfaction in a dynamic sales role.

  • 5+ years of providing safe, fair and exceptional customer service
  • Valid Vehicle Sales Authority and Class 5 Driver's License
  • Proven ability to remain calm and effectively make decisions in crisis situations
  • Excellent communication skills, active listening and problem-solving skills
  • Solid ability in strategic relationship building; ability to work independently and a team setting
  • Highly organized with a demonstrated ability to multi-task while maintaining awareness of surrounding areas to ensure public and patron safety
  • Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Award-winning customer service professional offers 5+ years experience in sales and customer service.
  • Successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.

Overview

7
7
years of professional experience

Work History

Floor Security

River Rock Casino Resort
Richmond, BC
09.2023 - Current
  • Extensively trained in warmly welcoming guests with a positive and engaging demeanor, ensuring a hospitable environment
  • Proficiently executed identification checks, meticulously screening for site restrictions and verifying age compliance
  • Demonstrated a keen attention to detail and adherence to protocols, contributing to the maintenance of a secure and compliant establishment
  • Fostered positive interactions with patrons through effective communication, promoting a positive customer experience
  • Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record-keeping system
  • Observing cashier transactions, slot drops, chip/hopper fills and transfers; escorts cash and cash equivalent movements
  • Tagging and reporting found property; transferring items to Lost and Found
  • Enforcing restricted access by unauthorized persons
  • Enroll guests in the Self-Exclusion application
  • Developing and cultivating strong working relationships with all stakeholders (guests, ownership, and employees)
  • Ensuring compliance with licensing laws, health and safety, and other statutory regulations.

Package Handler

Fedex Grounds
Delta, BC
11.2019 - 10.2022
  • Responsible for scanning packages to identify which truck and route the item needs to be on for delivery
  • Safely lift and place packages up to 80lb into trucks
  • Troubleshoot simple technology if items aren't scanning correctly, or the scanners are malfunctioning to maintain workflow.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.

Host/Expo Manager

Showshaa
South Surrey, BC
03.2017 - 08.2020
  • Greeting guests with a friendly and positive attitude while showing them to their table.
  • Maintained leadership role including immediate decision making to problem solve challenges that arise ensuring kitchen staff and front of house staff are working in unison to improve guestexperience.
  • Communicating with the kitchen, making sure food is going out on time, keeping track of orders and serving tables.
  • Answered telephone to provide dining information and take reservations.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Education

VSA Salesperson Licensing Certificate -

Vehicle Sales Authority of British Columbia
02-2024

Gaming Security Officer Training -

Justice Institute of British Columbia
01-2024

Serving It Right Certificate -

Responsible Service BC
07-2023

High School Dogwood Diploma -

Enver Creek Secondary School
Surrey, BC
06-2019

Skills

  • Passionate about engaging sales leads
  • Personally maintained and sold several personal vehicles
  • Tech savvy and able to utilize social media and Facebook marketplace to reach a large audience
  • Create attractive listings and provide reliable and trustworthy customer experience
  • Proficient With Dealer socket
  • Ability to negotiate effectively to close deals and secure favorable terms for both the customer and the company
  • Efficiently manage time and tasks to meet sales targets and deadlines, while balancing various responsibilities
  • Direct Sales
  • Customer Service

Certifications and Licenses

  • Justice Institute of British Columbia, Basic Security License, 2023
  • Justice Institute of British Columbia, Gaming Security Officer Training
  • BC Firearms Academy, Restricted/Unrestricted Firearms License, 2021
  • Burgess and associates, Conflict Avoidance and Conflict/Violence Prevention Training, 2023
  • Responsible Service BC, Serving it right certificate, 2023
  • Seed Youth Program, Mental Health in the Workplace Certificate 2023
  • Seed Youth Program, Diversity and Inclusion Certificate 2023
  • Seed Youth Program, Workplace Communication and Leadership Certificate 2023

Timeline

Floor Security

River Rock Casino Resort
09.2023 - Current

Package Handler

Fedex Grounds
11.2019 - 10.2022

Host/Expo Manager

Showshaa
03.2017 - 08.2020

VSA Salesperson Licensing Certificate -

Vehicle Sales Authority of British Columbia

Gaming Security Officer Training -

Justice Institute of British Columbia

Serving It Right Certificate -

Responsible Service BC

High School Dogwood Diploma -

Enver Creek Secondary School

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Mantej Kharoth