Mantasha Shaikh
Summary
Dynamic Business Graduate with proven expertise in financial management, supply chain operations and data-driven decision making. Recognized for rapid skill mastery and analytical problem-solving. Bilingual Professional with technical proficiency. Eager to deliver immediate value in operations, logistics or business analysis roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Support Assistant
Conestoga College
11.2024 - 05.2025
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
Retail Associate/ Cashier
Farah Foods
09.2023 - 09.2024
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Customer Service Representative
Dmart Supermarket
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON04-2025
High School Diploma -
ST JOSEPH E.T HIGH SCHOOL
GUJARAT,INDIA03-2022
Skills
- Analysis and research
- Customer service
- Cash handling accuracy
- Reliability
- Professionalism
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Effective communication
- Documentation and recordkeeping
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Full Professional
French
Professional Working
Certification
- Certified SafeCheck Advanced Food Safety, Canadian Food Safety Group - 2025
- IELTS, IDP Education - 2025
(Overall Band Score: 6.5 With Listening & Speaking 7.0, CEFR Level: B2)
Timeline
Operations Support Assistant
Conestoga College
11.2024 - 05.2025
Retail Associate/ Cashier
Farah Foods
09.2023 - 09.2024
Customer Service Representative
Dmart Supermarket
01.2023 - 07.2023
GED -
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
ST JOSEPH E.T HIGH SCHOOL
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