Summary
Overview
Work History
Education
Skills
Timeline
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Man Sze Yeung

Richmond,British Columbia

Summary

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Overview

16
16
years of professional experience

Work History

Administrative Receptionist

Bridgewater Richmond Dentist
, Canada
08.2023 - 02.2024
  • Demonstrated ability to effectively manage patient scheduling insurance verification and financial transactions
  • Provide superior customer service to incoming patients
  • Proficiently managed patient records and other confidential data
  • Built strong relationships with patients, providing exceptional customer service and follow-up
  • Developed and maintained detailed financial records and reports.

Officer, Complaint and enquiry section

Mandatory Provident Funds Trust Authority
, Hong Kong
10.2014 - 08.2021
  • To answer customer enquiries
  • To handle complaints
  • To File and documentation of papers
  • Assisting visitors and all the admin related tasks of the office.

Customer Services Officer

Standard Chartered Bank
, Hong Kong
06.2012 - 10.2014
  • Professional in insurance and cross sell products
  • To handle customer enquiries and complaints
  • Build up relationship with corporate customers and development business opportunity
  • Provide branch services to customers and achieve sales target
  • Handle customer account transactions.

Customer Services Officer

Wing Lung Bank
, Hong Kong
07.2010 - 06.2012
  • Provide banking services to customers
  • Handle customer complaints and enquiries
  • Cross sell with the credit card and insurance products to customer.

Teleservices Executive

Bank of China
, Hong Kong
01.2009 - 07.2010
  • Responsible for providing services to customers of credit card holders
  • Follow up designated customers from the process of card application to further other banking service they need
  • Also I take complaints from customers and figure out the best solution.

Teleservices Executive

Standard Chartered Bank
, Hong Kong
07.2008 - 12.2008
  • Responsible for providing services to customers, answering enquiries
  • Gained experience in fast-paced office environment and skills to handle pressure
  • Solving problems on banking issues
  • Follow up on the account holders’ problem
  • Handle customer enquiries and solve complaints.

Education

Bachelor (HONS) of Accounting -

City University of Hong Kong
01.2012

Advanced Diploma of Accounting -

Sacred Heart Canossian College of Commerce
01.2008

Skills

  • Analytical
  • Business minded
  • Strong time management
  • Organizational skills
  • Persistent hard worker
  • Active learner
  • Good team work
  • Able to work independently
  • Fluency in English
  • Cantonese
  • Mandarin
  • Written and spoken

Timeline

Administrative Receptionist

Bridgewater Richmond Dentist
08.2023 - 02.2024

Officer, Complaint and enquiry section

Mandatory Provident Funds Trust Authority
10.2014 - 08.2021

Customer Services Officer

Standard Chartered Bank
06.2012 - 10.2014

Customer Services Officer

Wing Lung Bank
07.2010 - 06.2012

Teleservices Executive

Bank of China
01.2009 - 07.2010

Teleservices Executive

Standard Chartered Bank
07.2008 - 12.2008

Bachelor (HONS) of Accounting -

City University of Hong Kong

Advanced Diploma of Accounting -

Sacred Heart Canossian College of Commerce

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Man Sze Yeung