Man Sze Fan
Coquitlam
Summary
Sales and customer service with +10 years of international experience in various industries (ICT, Safety, Solicitors and CPA, Advertising). Motivated, energetic, excellent analytical, logical as well as highly attention are developed through years of academic educations and social experiences. Consistent, persistent, and highly positive demonstrate ability in every challenging environment. Highly efficient with a business mindset and client relationship building. Seek to leverage my expertise and skills to bring new perspectives and new market to your company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Cloud Account Manager
Superhub Limited
02.2018 - 03.2024
- Conduct warm calls and meeting to engage existing VIP customers, with the aim of expanding our market presence.
- Develop and maintain strong relationships with existing customers, ensuring their satisfaction and loyalty.
- Identify and pursue opportunities for market growth and vertical market penetration.
- Stay up-to-date with industry trends and competitive landscape to effectively position our cloud solutions.
- Provide expert guidance and consultation to customers on Microsoft Cloud platforms, including Azure, O365, M365, and other value-added solutions.
- Collaborate closely with the sales team to develop and execute strategic sales plans.
- Prepare and deliver compelling presentations and product demonstrations to showcase the benefits of our cloud solutions.
- Work closely with cross-functional teams, including marketing and product development, to drive customer acquisition and retention.
Account Manager
Multisoft Limited
04.2017 - 01.2018
- Conduct cold to identify and engage potential customers, utilizing various -promotional strategies to gain public exposure and raise market awareness.
- Implement targeted commercial activities and promotion strategies to increase brand visibility and market awareness.
- Stay up-to-date with industry trends and competitive landscape to effectively position our products and services.
- Analyze market data and customer feedback to identify areas for improvement and optimize promotional efforts.
Associate Account Consultant
Fuji Xerox (Hong Kong) Limited
11.2012 - 09.2016
- Establish and maintain strong relationships with existing VIP customers, ensuring their satisfaction and addressing any concerns or issues that may arise.
- Retain and expand key accounts by identifying opportunities for upselling and cross selling our products and services. (Upgrading the photocopier and MIT service)
- Drive sales growth and expand business volume by effectively promoting and selling our core products (photocopier) and solutions (document management solution).
- Prepare and deliver engaging presentations and demonstrations to showcase the value and benefits of our offerings to prospective and current customers.
- Identify and pursue opportunities for business development by building and developing relationships with prospective customers.
- Stay up-to-date with industry trends and competitive landscape to effectively position
our products and solutions. - Provide timely and accurate reports on sales activities, customer interactions, and
market trends.
Business Development Executive
TUV Rheinland Hong Kong Ltd.
04.2011 - 10.2012
- Understanding of product regulations in the US and EU areas for food grade product, ensuring compliance across all relevant aspects.
- Develop and execute effective account penetration strategies to expand our customer base and increase market share.
- Identify and create new business opportunities by proactively engaging with potential clients and nurturing existing accounts.
- Collaborate closely with technicians to address technical issues, ensuring channel satisfaction and strengthening relationships.
- Conduct thorough market research and analysis to identify emerging trends and opportunities for business growth.
- Monitor and analyze key account performance, identifying areas for improvement and implementing appropriate strategies.
- Stay up-to-date with industry developments, regulatory changes, and competitive landscape to maintain a competitive edge.
Customer Relationshiop Executive
CMA Industrial Development Foundation Ltd.
12.2008 - 04.2011
- Understanding of product regulations in the US and EU areas on food , food grade and
material product, ensuring compliance and adherence to relevant standards. - Identify and acquire key accounts that align with our business objectives, while
developing strategies to retain and expand existing accounts. - Collaborate closely with technicians to address and resolve any technical issues,
ensuring channel satisfaction and strengthening relationships. - Stay informed about industry regulations and changes, providing guidance and support
to internal teams and customers to maintain compliance.
Chemist Trainees
Bureau Veritas Hong Kong Limited
07.2007 - 09.2008
- Conduct chemical testing on food and cosmetic samples to ensure compliance with quality and safety standards.
- Perform data analysis and interpretation, ensuring accuracy and precision in results.
- Collect and process samples following established protocols and quality control procedures.
- Perform administrative tasks such as sample tracking, documentation, and maintaining laboratory records.
- Conduct sensory analysis of products to assess attributes such as taste, smell, appearance, and texture.
- Prepare detailed reports summarizing test results, data analysis, and conclusions.
- Stay up-to-date with industry trends, regulatory changes, and scientific advancements related to chemical testing and analysis.
Quality Control Assistant
MB Laboratory
09.2006 - 04.2007
- Conduct chemical testing on food, water, and soil samples to ensure compliance with safety and quality standards.
- Perform data analysis and interpretation, using statistical methods and software tools to derive meaningful insights.
- Collect and process samples following established protocols and quality control procedures.
- Conduct sampling jobs, ensuring representative and accurate sample collection.
- Perform administrative tasks such as sample tracking, documentation, and maintaining laboratory records.
Education
Bachelor of Science - Chemistry
University of Victoria
Victoria, BC06.2006
Associate of Science - Chemistry
Camosun College
Victroia, BC08.2004
University Transfer Program -
Langara College
Vancouver, BC04.2003
Grade 11 and 12 -
Belmont Secondary School
06.2002
Skills
- Customer relationship management
- Business Development
- Sales pipeline management
- Negotiation and closing skills
- Microsoft Office (Word, Excel, PowerPoint)
Personal Information
Date of Birth: 12th Oct, 1983
Martial Status: Married
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Certification
- Professional Certificate in Microsoft Excel for Comprehensive Business Application
- Microsoft - Certification of Professional in Microsoft Office for Comprehensive Business Application
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft 365 Certified : Fundamentals
- Comprehensive Nail Art Certificate
Availability
Immediately
Timeline
Senior Cloud Account Manager
Superhub Limited
02.2018 - 03.2024
Account Manager
Multisoft Limited
04.2017 - 01.2018
Associate Account Consultant
Fuji Xerox (Hong Kong) Limited
11.2012 - 09.2016
Business Development Executive
TUV Rheinland Hong Kong Ltd.
04.2011 - 10.2012
Customer Relationshiop Executive
CMA Industrial Development Foundation Ltd.
12.2008 - 04.2011
Chemist Trainees
Bureau Veritas Hong Kong Limited
07.2007 - 09.2008
Quality Control Assistant
MB Laboratory
09.2006 - 04.2007
Bachelor of Science - Chemistry
University of Victoria
Associate of Science - Chemistry
Camosun College
University Transfer Program -
Langara College
Grade 11 and 12 -
Belmont Secondary School
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