Open To Work
Mansour Traboulsi
Laval,Canada
Work Preference
Summary
Results-driven Data Analyst specializing in transforming data into actionable insights and automating processes. Led comprehensive analyses from initial inquiry to strategic recommendations, identifying opportunities for automation to enhance efficiency and accuracy. Collaborated with stakeholders to streamline reporting, ensuring faster, more reliable access to data.
Overview
1
1
Certification
9
9
years of professional experience
Work History
L3 Data Analyst
TELUS
Remote / Hybrid, Canada
01.2026 - Current
- Manage SmartEnergy program reporting, churn/ARPU analytics, and process automation for TELUS's connectedhome business (Insights & Analytics team)
- Analyze the SmartEnergy customer base, churn, and recurring revenue (ARPU/RMR) to surface trends and answer the questions leadership is actually asking - including diagnosing and correcting three calculation errors that had overstated platform churn by 3.5x, replacing it with a verified 2.6% figure now used as the reporting standard
- Identified manual, repetitive processes and redesigned them into automated, repeatable solutions - including rebuilding a manual, spreadsheet-based billing workflow into governed SQL, saving ~12 hours of manual work per week and eliminating recurring errors
- Managed 23+ dashboards for leadership's monthly tracking; delivered VP-level analyses, including Hydro-Quebec pilot ARPU-vs-baseline study and customer-churn breakdown by product
- Built the SmartEnergy program-overview dashboard tracking the order-to-platform funnel end to end across two rollout phases, giving leadership early visibility into where installs stall between order and paired device
- Designed and deployed a daily automated anomaly-detection routine that flags metric shifts greater than 15% across key dashboards by program and phase, with findings delivered by email before the team starts the day
- Transformed ambiguous business questions into clear, actionable recommendations across 15+ projects, collaborating with stakeholders throughout process
- Championed self-serve analytics by developing Slack-based AI assistant to provide direct answers from two live Tableau workbooks, reducing need for manual data pulls
Senior Business Analyst
TELUS
Remote / Hybrid, Canada
01.2022 - 12.2026
- TSR / ServiceNow team - led cloud migration initiatives, managed enterprise client portfolios (Loto-Quebec, CIUSSS, CN Railway, GDQ, RITM, TMA), and drove stakeholder communication and reporting.
- Pioneered TELUS's first cloud migration of a business-critical ServiceNow-like tool, self-teaching the migration process for production and development environments and ensuring a seamless transition
- Coordinated stakeholder communications among 6-7 key stakeholders during complex migration processes to ensure alignment and clarity
- Managed 6 high-value enterprise client portfolios: Loto-Quebec, CIUSSS, CN-Railway, GDQ, RITM and TMA (including LifeWorks)
- Exceeded project deadlines, typically delivering in half the allotted time and enhancing client satisfaction
- Enhanced TSR search functionality, achieving 80% faster search times and driving high user satisfaction
- Partnered with team to increase tool adoption by 60%, enhancing visibility and engagement across organization
- Redesigned 4 communication templates for improved clarity and professional presentation, reducing clarifying email exchanges by 40% and aligning with corporate standards
- Achieved a 5-year-high 94% survey response rate through strategic quarterly newsletter campaigns, earning VP praise
- Presented monthly team performance insights that informed strategic decisions and guided team progress
- Earned recognition from leadership for delivering effective solutions and proposals
- Implemented automated request handling systems built on the redesigned templates, reducing manual email exchanges by 40% and improving response times
- Streamlined operational workflows to support company-wide automation initiatives
- Advanced data visualization skills using Tableau to enhance organizational decision-making capabilities
- Developing innovative AI-powered tools (Tableau Copilot) to improve stakeholder productivity and insights
DNA Specialist
TELUS
Montreal, Canada
01.2020 - 12.2022
- Activated devices/networks (DNA), conducted UAT testing, and generated REVGEN reports for TELUS Mobility customers (Consumer Support - Mobility team)
- Secured top-3 position in KPI rankings for Canada, demonstrating excellence in performance metrics
- Mentored and supported 16 team members (2021-2022)
- Presented REVGEN insights to director-level stakeholders managing 4 teams of 48 members total
- Mentored 16 team members as subject matter expert from 2021 to 2022, providing guidance and support
- Contributed to cross-functional teams for the emulator focus group and Ozmo projects
- Shared knowledge and mentored team members, contributing to a 20% improvement in team performance
Business Retention
BELL
Laval, Canada
01.2018 - 12.2020
- Achieved a 37% customer retention rate by identifying business needs and presenting tailored solutions
- Increased customer retention rate to 37% by identifying business needs and delivering tailored solutions
- Fostered trust and engagement through consultative customer relationship management
- Recommended new products aligned with customer objectives, generating $40 in additional monthly revenue per customer for approximately 4 customers daily
- Stepped in as acting operations manager during supervisor absences, ensuring seamless team operations and support
Education
Bachelor Degree - Business Administration
UQAM
Montreal, QCCertificates - Financial Planner, Finance, Administration
UQAM (ESG)
Montreal, QCSkills
- Churn analytics
- DATA ANALYSIS & STORYTELLING
- PROCESS AUTOMATION & EFFICIENCY
- Workflow Automation
- SQL
- Python
- Tableau
- BigQuery
- Data Governance
- Google Workspace
- STAKEHOLDER PARTNERSHIP
- Customer lifecycle & billing analytics
- Connected Solutions
- Home
Certification
- Financial Planner, 01/01/20
- Finance, 01/01/18
- Administration, 01/01/17
Languages
- English, Written & Spoken
- French, Written & Spoken
- Arabic, Written & Spoken
Honors And Awards
- English, Written & Spoken
- French, Written & Spoken
- Arabic, Written & Spoken
Volunteer Experience
- English, Written & Spoken
- French, Written & Spoken
- Arabic, Written & Spoken
Hobbies and Interests
- English, Written & Spoken
- French, Written & Spoken
- Arabic, Written & Spoken
Timeline
L3 Data Analyst
TELUS
01.2026 - Current
Senior Business Analyst
TELUS
01.2022 - 12.2026
DNA Specialist
TELUS
01.2020 - 12.2022
Business Retention
BELL
01.2018 - 12.2020
Bachelor Degree - Business Administration
UQAM
Certificates - Financial Planner, Finance, Administration
UQAM (ESG)