Mansoina Bakshi
Brampton,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT administrator position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
IT Intern
Design Hour
04.2024 - Current
- Conduct research on website design trends and best practices to enhance project outcomes.
- Generate creative ideas for Canva Templates to streamline graphic design processes.
- Utilize social media management software to schedule posts, track engagement metrics, and analyze audience demographics.
- Assist in Website maintenance, troubleshooting and updates.
Sales Consultant
The Brick Superstore
07.2019 - 12.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Facilitated sales transactions, including invoicing, contract preparation, and delivery arrangements.
Customer Service Associate
The Brick Ltd
12.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained accurate records of customer interactions, transactions and feedback
- Managed cash transactions and adhered to cash handling procedures.
- Responded to customer calls and emails to answer questions about products and services.
Education
Diploma - IT Administration
Trios College
Brampton, ON05.2024
MBA - Finance
SCDL
Pune, India09.2011
BBA - Finance
GNIM & IT
Delhi, ON08.2009
Skills
- Proficient in Powershell Scripting
- Understanding of various Linux distributions, including Ubuntu and Fedora
- Experienced in configuring and managing active directory environments
- Skilled in router and switch configuration using Packet tracer63
- Self-driven and capable of thriving in fast paced environments
- Continuous learning mindset
Languages
English
Professional Working
Hindi
Professional Working
Timeline
IT Intern
Design Hour
04.2024 - Current
Sales Consultant
The Brick Superstore
07.2019 - 12.2020
Customer Service Associate
The Brick Ltd
12.2018 - 06.2019
Diploma - IT Administration
Trios College
MBA - Finance
SCDL
BBA - Finance
GNIM & IT