Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mansoina Bakshi

Brampton,ON

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT administrator position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

IT Intern

Design Hour
04.2024 - Current
  • Conduct research on website design trends and best practices to enhance project outcomes.
  • Generate creative ideas for Canva Templates to streamline graphic design processes.
  • Utilize social media management software to schedule posts, track engagement metrics, and analyze audience demographics.
  • Assist in Website maintenance, troubleshooting and updates.


Sales Consultant

The Brick Superstore
07.2019 - 12.2020
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Facilitated sales transactions, including invoicing, contract preparation, and delivery arrangements.

Customer Service Associate

The Brick Ltd
12.2018 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained accurate records of customer interactions, transactions and feedback
  • Managed cash transactions and adhered to cash handling procedures.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Diploma - IT Administration

Trios College
Brampton, ON
05.2024

MBA - Finance

SCDL
Pune, India
09.2011

BBA - Finance

GNIM & IT
Delhi, ON
08.2009

Skills

  • Proficient in Powershell Scripting
  • Understanding of various Linux distributions, including Ubuntu and Fedora
  • Experienced in configuring and managing active directory environments
  • Skilled in router and switch configuration using Packet tracer63
  • Self-driven and capable of thriving in fast paced environments
  • Continuous learning mindset

Languages

English
Professional Working
Hindi
Professional Working

Timeline

IT Intern

Design Hour
04.2024 - Current

Sales Consultant

The Brick Superstore
07.2019 - 12.2020

Customer Service Associate

The Brick Ltd
12.2018 - 06.2019

Diploma - IT Administration

Trios College

MBA - Finance

SCDL

BBA - Finance

GNIM & IT

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Mansoina Bakshi