Mansi Sharma
Brampton,Ontario
Summary
Highly organized with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge (Customer Service)
Paladin Security
Toronto, Canada
05.2024 - Current
- Manage calls, emails, scheduling, and administrative records with high accuracy.
- Handle data entry, document preparation, and maintain organized filing systems.
- Ensure confidentiality in handling resident and guest information.
- Coordinate operations to ensure smooth day-to-day functioning.
Administrative Assistant
Neptune Services
Mississauga, ON
07.2023 - 03.2024
- Coordinated scheduling and calendar management for executives and team members to optimize time usage.
- Prepared reports and presentations for internal meetings, supporting informed decision-making.
- Maintained office supply inventory, ordering materials as needed to ensure availability.
- Facilitated interdepartmental communication, enhancing workflow efficiency across teams.
- Conducted training sessions and developed orientation materials for new employee onboarding.
- Managed phone calls and emails to ensure effective business correspondence.
Cashier Team Lead
Lowes Home and Improvement
Toronto, Ontario
05.2022 - 07.2023
- Executed daily cash drawer reconciliation and resolved discrepancies promptly.
- Facilitated customer transactions, returns, and inquiries efficiently.
- Conducted daily opening and closing procedures for register area.
- Responded to customer questions and delivered accurate store information.
Assistant Sales Manager
Kotak Mahindra Bank
Uttrakhand, India
07.2020 - 06.2021
- Cultivated customer relationships to boost client satisfaction and retention rates.
- Analyzed market trends to pinpoint new business growth opportunities.
- Ensured compliance with bank policies and procedures to support branch operations.
- Facilitated effective communication between management and sales teams to align objectives.
- Resolved escalated customer inquiries and complaints promptly, enhancing service quality.
Account Executive
Dr John Lab Pharma PVT
Uttrakhand, India
10.2019 - 06.2021
- Executed monthly financial close processes and reconciled general ledger accounts.
- Supported annual audit by providing documentation and necessary assistance.
- Implemented software solutions to improve accuracy and efficiency in financial reporting.
Education
Diploma - Project Management
Sault College of Applied Arts And Technology
Brampton, ON12-2023
Diploma - Global Business Development
Conestoga College Institute of Technology And Advanced Learning
Brantford, ON12-2022
MBA - Commerce
HNB University
India12-2018
BBA - Commerce
GNDU University
India12-2016
Skills
- scheduling coordination
- Customer relationship management
- Data entry
- Document preparation
- Confidentiality assurance
- Office supply management
Certification
- Use of Force
- First AID and AED
- Smart Serve
- Course on computer concept MS Word, Excel , powerpoint
- Health and Safety
References
References available upon request.
Timeline
Concierge (Customer Service)
Paladin Security
05.2024 - Current
Administrative Assistant
Neptune Services
07.2023 - 03.2024
Cashier Team Lead
Lowes Home and Improvement
05.2022 - 07.2023
Assistant Sales Manager
Kotak Mahindra Bank
07.2020 - 06.2021
Account Executive
Dr John Lab Pharma PVT
10.2019 - 06.2021
Diploma - Project Management
Sault College of Applied Arts And Technology
Diploma - Global Business Development
Conestoga College Institute of Technology And Advanced Learning
MBA - Commerce
HNB University
BBA - Commerce
GNDU University
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