Mansi Patel
Halifax,NS
Summary
Quality-driven Chemical Operator with experience controlling manufacturing processes and operating equipment using distributed control systems. Proficient in performing general and preventive maintenance on the process. Hardworking and goal-oriented with one year of expertise in the chemical and pharmaceutical industry. Successful in conducting routine inspections, troubleshooting existing problems and responding to emergencies to promote operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lab/Production Technician
Medipharm Labs
12.2022 - 10.2023
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Accomplished raw material and finished product identification and collected samples for HPTLC and various sample testing methods.
- Preparing calibration standards, and serial dilution of extract for running samples in GC instrument.
- Following Good Documentation Practice (GDP), Good manufacturing practice (GMP), Good Production Practice (GPP) and safety operating guidelines (WHIMS) and SOPs
- Following Standard Operating Procedures for Filtration and Formulation and other in-lab processes.
- Operated industrial mixers to compound and blend chemicals.
- Maintaining a neat and clean environment in the lab, cleaning glass wares, and maintaining all equipment in working order.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
- Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Troubleshot and solved process equipment problems to minimize production downtime.
- Utilized computerized process control systems to monitor and adjust chemical process variables.
Customer Service Specialist
Walmart
10.2021 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
Campus Ambassador
Georgian College
01.2022 - 08.2022
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Collaborated with student and faculty teams to develop strategies for student outreach.
- Promoted mission, vision and culture of school to prospective students to increase enrollment.
- Utilized websites and social media to promote campus life, events and opportunities.
Education
Associate of Applied Science - Biotechnology Health
Georgian College of Applied Arts And Technology
Barrie, ON12.2022
Skills
- Analytical and Critical Thinking
- MS Office
- Interpersonal Communication
- Multitasking Abilities
- Regulatory Compliance
- Organization and Time Management
- Reaction Monitoring
- Chemical analysis
Languages
English
Full Professional
Certification
- WHIMS Certified
Timeline
Lab/Production Technician
Medipharm Labs
12.2022 - 10.2023
Campus Ambassador
Georgian College
01.2022 - 08.2022
Customer Service Specialist
Walmart
10.2021 - 10.2023
Associate of Applied Science - Biotechnology Health
Georgian College of Applied Arts And Technology
- WHIMS Certified
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