Mansi Panikar
Dartmouth
Summary
Experienced business management professional with a strong background in supply chain, procurement, and human resources. Proficient in SAP and Tecsys with exceptional skills in contract management, negotiation, and project management. Adept at providing high-quality procurement services, ensuring cost-effective purchasing, and maintaining comprehensive contract documentation. Fluent communicator with strong analytical and statistical analysis abilities.
Overview
3
3
years of professional experience
Work History
Stores Clerk A
Nova Scotia Health Authority
12.2022 - Current
- Tracking clients Order With the help of Tecsys
- Resolving Picking errors and completing queued commands using Tecsys.
- Checking the End location, History and status of the package with the help of SAP.
- Processing Orders and printing Pick labels for pickers
- With the help of Tecsys Tracking inventory and conducting cycle counts to maintain accurate records.
- Helping customer service to resolve clients complain by providing information with the help of SAP and Tecsys.
- Receiving and Shipping Stock and Non-stock in Tecsys and assigning to the license to track in future.
- Trained new hired employees in SAP and Tecsys.
Customer Service Representative
Nova Scotia Health Authority
08.2022 - 12.2022
- Using Tecsys and SAP as my main tool to provide high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processing Return of merchandise in Tecsys.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Having a full fledged information regarding the product and having contacts with the potential department to know the status of the inquiry.
- Tracking the orders and providing delivery date to customers using Tecsys as my main tool.
- Processing Goods receipt in SAP and makes sure SAP and Tecsys match with each other, inventory wise.
RESERVATION SALES AGENT
01.2022 - 09.2022
- Maintained customer loyalty by quickly resolving complaints and service issues
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms
- Answered questions about resort facilities and local attractions to help customers make favorable choices
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
TECHNICAL SALES REPRESENTATIVE
Sydney Call Centre
04.2021 - 09.2022
- Identified products and services that would be best fit for customer projects
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions
- Updated and organized records of customer accounts, contact information and transactions.
Education
Post Baccalaureate Diploma in Business Management - Business Management
Cape Breton University
Cape Breton, Canada05.2022
GED -
Cosmos International School
Gujarat, India03.2022
BBA, Business Management - Business Administration
Narayana Business School
Ahmedabad, India01.2018
Skills
- SAP and Tecsys proficiency
- Contract creation and management
- Procurement quality control
- Vendor and client liaison
- Inventory management
- Statistical reporting and analysis
- Strong negotiation skills
- Project management
- Customer service and support
- Effective time management
Languages
English
Full Professional
Timeline
Stores Clerk A
Nova Scotia Health Authority
12.2022 - Current
Customer Service Representative
Nova Scotia Health Authority
08.2022 - 12.2022
RESERVATION SALES AGENT
01.2022 - 09.2022
TECHNICAL SALES REPRESENTATIVE
Sydney Call Centre
04.2021 - 09.2022
Post Baccalaureate Diploma in Business Management - Business Management
Cape Breton University
GED -
Cosmos International School
BBA, Business Management - Business Administration
Narayana Business School
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