Mansi Pandya

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

Patient Care and Interaction: Greeted patients and managed the check-in/check-out process, ensuring a welcoming and efficient experience.
Collected patient medical history and assisted with completing necessary forms.
Explained procedures and treatments to patients, addressing their questions and concerns.

• Clinical Support: Conducted preliminary eye exams, including measuring visual acuity, performing basic tests (visual fields, color vision), and taking vital signs.
  Assisted optometrists during examinations and procedures, providing support as needed.
  Conducted contact lens fittings and provided detailed instructions on care and usage.
  
• Administrative Tasks: Scheduled and confirmed patient appointments, managing the clinic’s appointment calendar.
  Handled patient records, ensuring accuracy, confidentiality, and proper documentation.
  Processed billing and insurance claims, including verifying coverage and managing payments.
  
• Equipment and Inventory Management: Maintained and calibrated optical and diagnostic equipment, ensuring proper functioning and accuracy.
  Managed inventory of optical supplies and eyewear, placing orders and organizing stock as needed.
  
• Customer Service: Addressed patient inquiries and resolved concerns with professionalism and empathy.
  Provided follow-up communication regarding appointment details, treatment plans, and results.
  
• Team Collaboration: Closely with optometrists and other staff to ensure smooth clinic operations and high-quality patient care.
  Assisted with office tasks and maintained a clean and organized work environment.