I've worked as a customer service more then a year. Eager to learn with the ability to apply new knowledge skillfully and efficiently. Experienced employee with great typing and data entry skills and a focused-on-outcomes attitude. Knowledgeable in logging daily information, researching errors, and keeping detailed records.
Hi, I’m
Mansi M
Delta,BC
Summary
Overview
1
year of professional experience
Work History
Homer St. Cafe and Bar
Restaurant Worker
11.2023 - 01.2024
Job overview
- Cultivated customer relationships and boosted customer satisfaction rate through proactive attendance to customers during dining
- Operated and maintained all equipment safely, decreasing kitchen injuries by 17%
- Ability to perform task independently or working together as partners, as cohesive unit with co-workers
- Managed reservations and seating arrangements during peak hours
- Handled cash transactions
- Assisted kitchen staff in food preparation tasks, including chopping vegetables, assembling ingredients, and portioning food items
Running Room
Sales Associate
03.2023 - 10.2023
Job overview
- Maintained organized, presentable merchandise to drive continuous sales
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Logging Daily information, researching errors and keeping detailed records
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
99 Academy And Salon
Nail Technician
12.2022 - 02.2023
Job overview
- Responded to customer requests and concerns about gel application and nail art designs.
- Offered personalized services according to needs and preferences.
- Educated clients on proper nail care maintenance, helping them extend life of their treatments between appointments.
- Established strong client relationships through exceptional customer service and communication skills.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Education
Higher Secondary EducationSt Paul Convent School , Dasuya
Some College (No Degree) from Medical
University Overview
Office Productivity ApplicationsKMS
University Overview
Nail Art And Nail Extension 99 Academy And Salon
University Overview
Skills
- MS Excel
- Word
- Powerpoint
- Access
- Writing
- MS Outlook
- Mobile app development
- Data entry skills
- Sales
- Customer service
- Multitasking
- Front desk operation
- Problem solving
- Adaptability and Resilience
- Prioritization and Organization
- Reservation Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Restaurant Worker
Homer St. Cafe and Bar
11.2023 - 01.2024
Sales Associate
Running Room
03.2023 - 10.2023
Nail Technician
99 Academy And Salon
12.2022 - 02.2023
Higher Secondary Education
Some College (No Degree) from Medical
Office Productivity Applications
Nail Art And Nail Extension
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