Mansi Mahajan
Mississauga,ON
Summary
Dependable and motivated retail sales professional with experience in dynamic, high-performance environments and record of boosting sales and customer loyalty. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Store Associate
S&H Health Foods
12.2022 - 02.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained tidy and organized store to comply with cleanliness standards.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Resolving any customer complaints by taking them up to management
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Located merchandise across various stores to address customer needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Provided product demonstrations to highlight features, benefits and value.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Relationship Manager - Wealth
ICICI Bank Ltd
08.2021 - 12.2021
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Built and maintained relationships with new and existing high-value clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Informed clients of strategies for reducing debt and maximizing savings.
- Researched current economic trends and investment opportunities to stay abreast of financial markets.
- Presented financial plans and investment recommendations to clients.
- Researched and evaluated potential investment products for clients and helped them make informed decisions about financial future.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs and recommended specific investments to help clients meet financial goals.
- Educated clients on potential risks and rewards associated with various investments, changes in tax laws and other regulations affecting investments.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Finance Intern
IIFL Securities Ltd
08.2020 - 10.2020
- Creating financial awareness among people regarding benefits of investing in stock market
- Analyzing how working in capital markets can help and finding different avenues in market
- Learning how investments work as growth propellers
- Working on projects on finding out optimum asset allocation for clients' portfolio
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributing through client acquisition and lead generation.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Post Graduate Certificate - Business Management
Georgian College
07.2023
Master's Degree - Management
International Management Institute
India05.2021
Bachelor of Commerce - Accounting And Finance
Guru Nanak Dev University
India05.2019
Skills
- POS System Operations
- Managing Cash Register, Credit and Cash Transactions
- Customer Assistance
- Customer Traffic Management
- Cleaning and Store Maintenance
- Thorough Knowledge of Product
- Stocking and Replenishing
- Inventory Control
- Sales Records Management
- Engaging with Diverse Customers
- Register Opening and Closing
- Customer Service Best Practices
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office - Excel and Powerpoint
- Strong Communication and Interpersonal Skills
- Suggestive Selling
- Customer Satisfaction
- Problem solving and Critical Thinking
- Merchandise Receiving and Handling
- Merchandise Recommendations
- Telephone Reception
- Pricing Assessments
- Positive Customer Engagement
- Building Customer Loyalty
- Merchandising and Display
- Organization
- Team Goals
- Cash Handling
- Attention to Detail
- Service-Orientation
- Business development
- Available Nights, Weekends and Holidays
Timeline
Store Associate
S&H Health Foods
12.2022 - 02.2023
Relationship Manager - Wealth
ICICI Bank Ltd
08.2021 - 12.2021
Finance Intern
IIFL Securities Ltd
08.2020 - 10.2020
Post Graduate Certificate - Business Management
Georgian College
Master's Degree - Management
International Management Institute
Bachelor of Commerce - Accounting And Finance
Guru Nanak Dev University
Similar Profiles
Sara KlassenSara Klassen
Retail Store Manager at S&H Health FoodsRetail Store Manager at S&H Health Foods
Robertas taurauskasRobertas taurauskas
Factory worker (Forklift driver) at Life Health FoodsFactory worker (Forklift driver) at Life Health Foods
Gina BaigGina Baig
Customer Service Representative at Pass Health FoodsCustomer Service Representative at Pass Health Foods
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit
Dominik SzwecDominik Szwec
Union Clerk/Supervisor at Daniel's No FrillsUnion Clerk/Supervisor at Daniel's No Frills