MANSI KALRA
Kamloops,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
The Plaza Hotel
06.2023 - Current
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
Sales / Cashier Supervisor
Mc Cracken Liqour Store
10.2022 - 07.2023
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted drawers at start and end of each shift.
Food Service Supervisor
Kamloops Senior Village- Well Being Services
09.2021 - 10.2022
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Customer Service Representative
Amazon.in
01.2017 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Post Bacc. Diploma in Marketing - Marketing
Thompson River University
Kamloops, BC12.2023
Bachelor in Journalism And Mass Communication - Journalism And Communication
Indraprastha University
New Delhi, India04.2019
Skills
- Credit and Cash Payments
- Time Management
- Sales Expertise
- Guest Relations
- Customer Service
- Conflict Management
- Oral and Written Communications
- Office Management
- Claims Processing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Food safe Certification- Level 1
- Serving it Right BC
- First Aid Certification Level 1
- Social media Marketing certification
- Introduction to banking - level 1
- Corporate finance fundamentals - level 1
Timeline
Front Desk Receptionist
The Plaza Hotel
06.2023 - Current
Sales / Cashier Supervisor
Mc Cracken Liqour Store
10.2022 - 07.2023
Food Service Supervisor
Kamloops Senior Village- Well Being Services
09.2021 - 10.2022
Customer Service Representative
Amazon.in
01.2017 - 01.2021
Post Bacc. Diploma in Marketing - Marketing
Thompson River University
Bachelor in Journalism And Mass Communication - Journalism And Communication
Indraprastha University
- Food safe Certification- Level 1
- Serving it Right BC
- First Aid Certification Level 1
- Social media Marketing certification
- Introduction to banking - level 1
- Corporate finance fundamentals - level 1
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