Mansi Kalra
Kamloops, British Columbia, Canada,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
The Plaza Hotel
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
Sales Associate Team Leader
Mc Cracken Liqour Store
10.2022 - 07.2023
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
Food Service Worker
Kamloops Seniors Village- Well Being Services
10.2021 - 11.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Customer Service Representative
Amazon.in
01.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Post-Baccaleurate Diploma - Marketing
Thompson River University
Kamloops, BC04.2024
Bachelor in Journalism And Mass Communication - Journalism And Mass Communication
Indraprastha University
India05.2019
Skills
- Office Management
- Team Collaboration
- Conflict Management
- Social Perceptiveness
- Customer Assistance
- Hospitality Service
- Guest Relations Management
- Sales Expertise
- Money Handling
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Front Desk Receptionist
The Plaza Hotel
07.2023 - Current
Sales Associate Team Leader
Mc Cracken Liqour Store
10.2022 - 07.2023
Food Service Worker
Kamloops Seniors Village- Well Being Services
10.2021 - 11.2022
Customer Service Representative
Amazon.in
01.2018 - 02.2021
Post-Baccaleurate Diploma - Marketing
Thompson River University
Bachelor in Journalism And Mass Communication - Journalism And Mass Communication
Indraprastha University
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