Mansi Gor
Greater Sudbury
Summary
Dynamic Guest Service Representative with extensive experience at Radisson Hotel Sudbury, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and personalized service. Skilled in reservation management and cash handling, fostering loyalty and repeat business while maintaining a welcoming atmosphere.
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Radisson Hotel Sudbury
04.2024 - Current
- Assisted guests with check-in and check-out processes, ensuring smooth transitions and positive experiences.
- Responded to guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Managed reservations using property management systems, maintaining accurate records and availability status.
- Collaborated with housekeeping and maintenance teams to address guest needs and ensure room readiness.
- Processed transactions efficiently at front desk, handling cash and credit card payments securely.
- Participated in training programs to improve service delivery standards and operational efficiency.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming environment for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Improved team efficiency with thorough training on customer service protocols.
Guest Service Representative
Marriott International, Inc.
12.2020 - 04.2022
- Provided information about hotel amenities, local attractions, and services to enhance guest experiences.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
Education
Bachelor of Arts - Hospitality - Hotel And Restaurant Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06-2025
BBA - Tourism And Hospitality Management
AIMS
Anand, Gujarat, India12-2020
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Financial transactions
- Payment processing
- Food and beverage area setup
- Documentation and reporting
- Basic accounting
- Reservation processing
- Key management system
- Property security
- Reservation management system
- Hotel software expertise
- Event information management
- Emergency response
- Event planning
- Loyalty promotion
- Tourism industry insight
- Cash handling experience
- Shift change management
- Check-in coordination
- Clear communication
- Guest experiences
- Organizational skills
- Teamwork and collaboration
- Relationship building
- Team building
- Multitasking
- Problem-solving
Languages
English
Full Professional
Timeline
Guest Service Representative
Radisson Hotel Sudbury
04.2024 - Current
Guest Service Representative
Marriott International, Inc.
12.2020 - 04.2022
Bachelor of Arts - Hospitality - Hotel And Restaurant Management
Cambrian College of Applied Arts And Technology
BBA - Tourism And Hospitality Management
AIMS
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