MANSI GARG
Vancouver,BC
Summary
MBA graduate, worked in customer service and administration for three+ years, expertise in client-relationship management. Proficiency in marketing. Building on administrative excellence. History of exemplary people and leadership skills, experience in FOH and BOH roles.
Overview
3
3
years of professional experience
Work History
Customer Service Management, Cashier
Bass Pro- Tsawwassen Mills
10.2023 - Current
- Customer service management, cashier (POS system), events coordination, floor management, cash handling, working with 60+ employees in a fast-paced environment, loss prevention
Front desk and Administrative assistant
SIEC Educational
08.2022 - 08.2023
- Handled & screened an average of 68 calls daily with an 86% success rate for client complaints
- Managed office supplies and inventory management and made monthly expense reports
- Trained classes of 60+ students for IELTS examination and attempted IELTS exam thrice with an average score of 8 and CELPIP with a score 11
- Scheduled appointments, follow-ups, and payments
- Digitized 4000+ pages of content reducing physical storage, Introduced e-mail marketing & newsletters, Created & maintained a client information database.
IELTS TRAINER and Front-end
MINDWAY EDUCATIONALS
11.2021 - 07.2022
- Trained working professionals for IELTS examination and grammar
- Assisted immigration staff in organizing marketing events and handled communication with overseas educational institutions
- Guided clients through the entire visa process, gathered testimonials and helped prepare for USA visa interview
- Maintained client relationships and managed payments, schedules and appointments between the management and the clients
Education
Masters - accounting, finance and marketing
Masters in Business Administration
Vancouver, BC01.2024
Bachelors - CRM, accounting and marketing
Bachelors in Business Administration
Vancouver, BC01.2021
Skills
- Communication & comprehension
- Problem solving & Critical thinking
- People & interpersonal skills
- POS systems
- ESL training
- Cash handling and management
- Proficient in MS Outlook
Hobbies and Interests
- Community building
- Self-improvement
- Volunteering
- Cultures & languages
- Content writing
- Videography
- Organizing events
Timeline
Customer Service Management, Cashier
Bass Pro- Tsawwassen Mills
10.2023 - Current
Front desk and Administrative assistant
SIEC Educational
08.2022 - 08.2023
IELTS TRAINER and Front-end
MINDWAY EDUCATIONALS
11.2021 - 07.2022
Masters - accounting, finance and marketing
Masters in Business Administration
Bachelors - CRM, accounting and marketing
Bachelors in Business Administration
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