Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

MANSI DUTTA

Brampton,ON

Summary

A self-motivated, punctual, and reliable professional who is passionate about building lasting business partnerships while consistently exceeding expectations. Possess over 5 years of experience in Transportation industry with skills developed in operations. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives.

Overview

6
6
years of professional experience

Work History

Operations Supervisor

Canada Cartage
01.2023 - Current
  • Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Ensure compliance with company policies, industry regulations, and safety standards during daily operations.
  • Manage and schedule staff members, providing necessary coaching, training, and regular feedback.
  • Collect customer feedback and made business adjustments to improve retention and satisfaction.
  • Audit driver time sheets to identify and address discrepancies, providing coaching to ensure compliance and prevent time theft.

Dispatcher

Canada Cartage System
11.2021 - 12.2022
  • Efficiently coordinate and dispatch drivers while balancing their needs with company requirements.
  • Maintain professional and timely communication with clients, their customers, and internal teams.
  • Create and submit ACE/ACI manifests to CBSA, ensuring customs clearance before drivers reach the border.
  • Analyze driver timesheets to identify and correct errors or time discrepancies.
  • Conduct thorough investigations to resolve discrepancies in freight documentation.
  • Assist in planning routes for highway and city drivers as needed.
  • Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Dispatcher/Office Administrator

Ameri-Can Systems
07.2021 - 10.2021
  • Oversee daily shipment work plans to ensure timely order fulfillment.
  • Accurately enter and update information related to freight movement and issues.
  • Maintain comprehensive records and databases, including personnel and financial data.
  • Document and distribute driver information to relevant departments.
  • Resolve customer complaints related to accounts receivable promptly and professionally.
  • Schedule and record pickup/delivery appointments, creating corresponding trips in the system.

Office Administrator & Audit Assistant

TRANS4 GROUP LTD.
04.2019 - 06.2021
  • Office Administrator: Prepare and process billing paperwork and authorize various invoice procedures.
  • Accurately record financial transactions and complete the posting process.
  • Prioritize and manage workflow to ensure adherence to procedures and deadlines.
  • Handle accounts receivable/payable and process payroll in a timely manner.
  • Respond to inquiries regarding driver payments and fuel summaries via telephone and email.
  • Audit Assistant: Plan and execute audits following standard operating procedures.
  • Analyze reports to identify and rectify inaccuracies.
  • Research and implement best practices to enhance audit outcomes.
  • Monitor HOS (Hours of Service) violations and follow up with drivers to ensure compliance.

Dispatcher & Customer Representative

Future Group Inc.
06.2018 - 03.2019
  • Schedule, execute, and monitor customer-specific freight pickups and deliveries.
  • Plan, coordinate, and track daily route assignments for drivers to ensure efficiency.
  • Communicate order status and address related concerns with customers.
  • Maintain accurate records of load and tracking data in the computerized dispatch system.
  • Customer Representative: Deliver exceptional customer service by greeting and acknowledging each guest.
  • Resolve customer complaints and maintain professional relationships with customers.

Education

Business Accounting -

Pilon School of Business, Sheridan College
Brampton, ON

Skills

  • Stress Tolerance
  • Schedule Management
  • Decision-Making
  • Critical Thinking
  • Effective Communications
  • Route Planning and Adjustment
  • Workload Management
  • Mentoring and Coaching
  • Training and Development

Accomplishments

  • -True North Certificate of recognition for dedication towards work
  • -Key Contributor Award 2020

Additional Information

Actively engaged in competitive long-distance running and mindful meditation.

Timeline

Operations Supervisor

Canada Cartage
01.2023 - Current

Dispatcher

Canada Cartage System
11.2021 - 12.2022

Dispatcher/Office Administrator

Ameri-Can Systems
07.2021 - 10.2021

Office Administrator & Audit Assistant

TRANS4 GROUP LTD.
04.2019 - 06.2021

Dispatcher & Customer Representative

Future Group Inc.
06.2018 - 03.2019

Business Accounting -

Pilon School of Business, Sheridan College

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