Mansi Dhall
Toronto,Canada
Summary
Hardworking individual with skills in word processing, time management, and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight.
Trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers' compensation, and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven, and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
5
5
years of professional experience
Work History
Wireless Sales Associate
OSL Retail Services
10.2022 - Current
- Provided exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products, and ensuring the achievement of 2nd Highest Sales in the district in 2023.
- Persuading customers to buy; offering them what they exactly need.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and walmart mastercards.
- Captured client information and actively developed a client base.
- Foster open and constructive communication with team members, being always collaborative and proposing effective solutions for maintaining store standards and delivering a positive customer experience.
- Handled inbound calls from a variety of current and prospective customers regarding products
- Conferred with customers about concerns with products or services to resolve problems.
Crew Member
McDonald's Restaurant
02.2023 - Current
- Played vital role in enhancing customer satisfaction through prompt service delivery and upholding cleanliness standards
- Cooperated closely with colleagues to guarantee seamless operations, particularly during busy periods.
- Handled monetary transactions and assisted with food preparation whenever required.
Human Resources Intern
Fife House
05.2023 - 07.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
Shopkeeper
The Distillery Winter Village
12.2022 - 12.2023
- Managed retail shop operations at Distillery Winter Village, ensuring exceptional customer service and product presentation.
- Provided personalized assistance to customers, managed inventory, and processed transactions.
- Collaborated with vendors, maintained cleanliness, and coordinated with team members for smooth shop functioning.
- Implemented promotional strategies to drive sales and served as a brand ambassador for the Winter Village.
- Kept sales receipts and maintained accounting records.
Operations Manager
MyMoneyMantra
12.2021 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Maintained Excel sheets on information about customers from different states and uploaded their data on company’s portal.
Human Resources Intern
Power Finance Corporation Of India Ltd.
05.2021 - 10.2021
- Organised interviews with shortlisted candidates.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Created and updated tracking spreadsheets using MS Excel.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
Clinical Psychologist Intern
Sir Ganga Ram Hospital
05.2019 - 12.2021
- Interviewed, observed, and surveyed young clients and their parents to gain necessary information for psychological diagnosis.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
- Contributed to team development by providing clinical assistance to senior psychologists.
- Offered family counseling services to support clients' loved ones in understanding mental health challenges and navigating relational dynamics.
Education
Post-Degree Certificate - Business Administration
York University
Toronto, ON04.2024
MBA - Human Resource Management
Narsee Monjee Institute of Management Studies
01.2024
Post-Degree Certificate - Human Resources Management
Humber College
Toronto, ON08.2023
Bachelor of Arts - Psychology
Amity University
01.2021
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Administrative Skills
- Maintaining files
- Office Administration
- Analytical Thinking
- Child Psychology
- HR processes
Websites
Volunteer Experience
- TEACHER VOLUNTEER, Sweet Home AnathAlaya, 10/2020, 12/2020, Taught small children English and Mathematics. Counseled orphan girls and resolved their problems to the maximum extent. Provided Sanitation and Hygiene Information to children., India
- STREET ANIMAL CARE VOLUNTEER, Peppy Paws League, 01/2020, 03/2020, Ensured any stray animal in need of medical care was taken to a vet and provided food. Coordinated with other rescue and foster agencies to aid homeless animals., India
Availability
All days
Timeline
Human Resources Intern
Fife House
05.2023 - 07.2023
Crew Member
McDonald's Restaurant
02.2023 - Current
Shopkeeper
The Distillery Winter Village
12.2022 - 12.2023
Wireless Sales Associate
OSL Retail Services
10.2022 - Current
Operations Manager
MyMoneyMantra
12.2021 - 03.2022
Human Resources Intern
Power Finance Corporation Of India Ltd.
05.2021 - 10.2021
Clinical Psychologist Intern
Sir Ganga Ram Hospital
05.2019 - 12.2021
Post-Degree Certificate - Business Administration
York University
MBA - Human Resource Management
Narsee Monjee Institute of Management Studies
Post-Degree Certificate - Human Resources Management
Humber College
Bachelor of Arts - Psychology
Amity University
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