Open To Work
MANSI BHATT
Trail,Canada
Summary
Detail-oriented IT Analyst with expertise in enhancing ticket resolution and system uptime across enterprise and educational settings. Managed large-scale Active Directory and deployed Microsoft 365 for extensive user bases. Developed government websites using JavaScript and CSS, and resolved complex three-layer networking issues to optimize connectivity and performance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IT Support Analyst
Regional District of Kootenay Boundary
Trail, Canada
09.2025 - Current
- Managed Active Directory environments with over 500 user accounts, security groups, and GPO configurations.
- Supported networking infrastructure, ensuring reliable TCP/IP, DNS, DHCP, and VPN connectivity.
- Utilized Datto, HP Aruba equipment, and Sophos endpoint security to enhance network stability.
- Designed and maintained municipal websites using HTML, JavaScript, and CMS platforms, boosting performance by 35%.
IMAC / Adhoc Field Service Technician
IBM
Calgary, Canada
01.2025 - 09.2025
- Executed OS deployment and workstation imaging for over 200 devices monthly using MDT, SCCM, and IBM BigFix.
- Achieved 98% SLA compliance while ensuring successful data backups and device migrations.
- Installed, configured, and maintained IBM Power Systems storage solutions and associated technologies.
IT Support Technician II
Rogers Communications
Hamilton, Canada
04.2024 - 01.2025
- Managed 1,000+ Active Directory and Microsoft 365 user accounts, facilitating onboarding and password resets to support user access.
- Collaborated with networking teams to resolve connectivity, VPN, and infrastructure issues, ensuring minimal downtime for users.
- Collaborated with networking teams to resolve connectivity, VPN, and infrastructure issues, ensuring minimal downtime for users.
Help Desk Support
Mohawk College
Hamilton, Canada
09.2022 - 04.2024
- Provided front-line technical support for over 5,000 students and staff, specializing in Microsoft 365, WiFi, VPN, and hardware troubleshooting.
- Assisted with Office 365 migrations and deployment projects for more than 2,000 users.
- Mentored new support staff on troubleshooting procedures and effective ticketing system usage.
Education
Associates Degree - Computer Systems Technician
Mohawk College
Hamilton, ON04-2024
Diploma - Computer Engineering
Gujarat Technological University
India04-2021
Skills
- ServiceNow
- SCCM
- Microsoft 365
- Power BI
- Web troubleshooting
- PowerShell scripting
- Basic scripting
- SQL querying
- Microsoft SQL Server management
- Database support
- LAN/WAN networking
- VLAN configuration
- HTML/CSS design
- Big data processing
Certification
- MD-102: Microsoft 365 Endpoint Admin Associate
- Microsoft Azure Fundamentals (AZ-900)
- Career Essentials in Generative AI - Microsoft
- Career Essentials in Cybersecurity - Microsoft
- Career Essentials in System Administration - Microsoft
Projects
- Government Website Optimization Project, Improved WCAG 2.1 accessibility compliance from 72% to 98% and reduced page load times by 45%.
- Enterprise Network Design Project, Designed logical and physical network architecture for a 150-user multi-site organization using Microsoft Visio.
- Remote-Controlled Surveillance Robot, Developed an IoT-based surveillance robot using JavaScript, HTML, PHP, and Java; achieved first place in GTU Innovation Hackathon.
Timeline
IT Support Analyst
Regional District of Kootenay Boundary
09.2025 - Current
IMAC / Adhoc Field Service Technician
IBM
01.2025 - 09.2025
IT Support Technician II
Rogers Communications
04.2024 - 01.2025
Help Desk Support
Mohawk College
09.2022 - 04.2024
Associates Degree - Computer Systems Technician
Mohawk College
Diploma - Computer Engineering
Gujarat Technological University