Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mansi Bhalala

Victoria,Canada

Summary

Detail-oriented administrative professional with over 2 years of experience in database management, scheduling, and document control. Expertise in managing confidential data and supporting operational processes, with a focus on Human Resources functions including onboarding and employee file management. Recognized for delivering exceptional service and contributing to team success while consistently achieving organizational goals. Committed to on-time task delivery and measurable performance results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Leadership (Keyholder)

Bath & Body Works
Victoria, Canada
10.2023 - Current
  • Managed daily store operations, encompassing opening and closing procedures, overseeing 5-8 associates on regular days and up to 15-20 team members during peak holiday periods.
  • Executed precise cash reconciliation of up to $5,000 daily and between $28,000-$30,000 during holiday periods
  • Adopted proactive, customer-focused strategies to identify needs and enhance product offerings, achieving 15-20% growth in upsell rates during peak hours.
  • Processed over 150 banking transactions each shift, including refunds and promotions via POS systems.
  • Conducted onboarding, on-the-job training, and performance evaluations for 5 new hires to improve product knowledge and customer engagement.
  • Managed inventory, compiled sales data, and prepared promotional reports to support marketing strategies.

Sales Associate

Suzy Shier
Victoria, Canada
11.2023 - 01.2024
  • Welcomed 50+ customers daily, offering friendly support and personalized suggestions for special occasions and seasonal needs.
  • Built strong customer relationships, contributing to a 90% satisfaction rating during the holiday season.
  • Maintained visual merchandising standards across 5+ store sections while contributing to a 90% customer satisfaction rate during the holiday season.
  • Supported team sales goals by identifying individual needs and recommending add-on products to increase basket size.
  • Demonstrated a strong interest in learning about customer preferences and new product lines, aligning with company promotions.

Application Advisor- Administrative & Client Services

Wisdom Immigration
Surat, India
03.2023 - 07.2023
  • Advised 100+ clients on international college applications, managing the complete documentation, correspondence, and interview preparation process.
  • Developed and customized 100+ resumes, supporting clients' academic and immigration goals.
  • Took meeting notes and prepared summaries for internal project reviews.
  • Trained 5 junior staff members, coordinated daily appointment scheduling, and maintained procedural consistency.
  • Answered client calls and responded to electronic inquiries, offering professional support in a high-volume service environment.
  • Accurately entered data for contracts, documentation, and case records into internal databases.

Human Resource Administrative Assistant

Eden Infra pvt. Ltd.
Surat, India
04.2022 - 02.2023
  • Conducted engaging onboarding sessions and arranged structured orientation programs to enable new team members to quickly grasp company values, safety standards, and job expectations.
  • Facilitated full-cycle recruitment, including job postings, resume screening, and behavioral interviews to align candidates with McDonald’s customer-first culture.
  • Maintained precise employee attendance records through digital timekeeping software, ensuring compliance with scheduling and payroll accuracy.
  • Organized and safeguarded confidential employee records, supporting HR operations and audit readiness.
  • Processed documentation for employee grievances and performance reviews to maintain compliance.
  • Coordinated training sessions and meetings to enhance HR operational efficiency.

Education

Post-Degree Diploma - Human Resource Management And Leadership

Camosun College
Victoria, BC
05-2025

Bachelor of Business Administration - Finance

Vanita Vishram Women's College of commerce
Surat, India
08.2021

Skills

  • Customer Relationship Management
  • Human Resources Information Systems (HRIS)
  • Conflict Resolution & Problem Solving
  • Team leadership and collaboration
  • MS Office Suite (Word, Excel, Powerpoint, Outlook)
  • Time management and multitasking
  • Employee onboarding and offboarding
  • Adaptability and flexibility
  • Performance-driven mindset
  • Active listening
  • Confidential document handling
  • Customer service and sales

Certification

Excel

MS Word

PowerPoint

Outlook

Tally Accounting Software

Intermediate First Aid

Joint Health & SafetyCommittee (JHSC)

Timeline

Sales Associate

Suzy Shier
11.2023 - 01.2024

Sales Leadership (Keyholder)

Bath & Body Works
10.2023 - Current

Application Advisor- Administrative & Client Services

Wisdom Immigration
03.2023 - 07.2023

Human Resource Administrative Assistant

Eden Infra pvt. Ltd.
04.2022 - 02.2023

Post-Degree Diploma - Human Resource Management And Leadership

Camosun College

Bachelor of Business Administration - Finance

Vanita Vishram Women's College of commerce

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Mansi Bhalala